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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Mandy Jenkins

Mandy Jenkins is a John S. Knight Journalism Fellow at Stanford University.
“We’ve gotten into a groove — and really, who wants to put dress shoes on again, anyway?”
“Service journalism is a way to build bridges with even our fiercest critics by giving them the information they need to navigate daily life.”
“The bad guys — the fake-news makers, bots, trolls, and scammers — will gladly take over the community organizer roles we leave vacant. They’re pretty good at this sort of thing.”