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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Mary Walter-Brown and Tristan Loper

Mary Walter-Brown and Tristan Loper are co-founders of the News Revenue Hub.
“Gorging on data to micro-target users won’t help us make the major difference necessary to earn people’s trust.”
“These future bridge-builders and rock stars are already working in most newsrooms. They just need the freedom to take off a few hats, get some training when needed, and be empowered to make meaningful choices that lead to change.”