Nieman Foundation at Harvard
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Articles by Pia Frey

Pia Frey is cofounder of Opinary.
“In the words of your kind of people, the planet will have a very, very bad user experience.”
“Every relationship starts with a conversation. One of the challenges we’ll be facing this coming year is how to communicate with users in an effective way in order to shift them through the stages of the loyalty funnel.”