“Every relationship starts with a conversation. One of the challenges we’ll be facing this coming year is how to communicate with users in an effective way in order to shift them through the stages of the loyalty funnel.”
What’s the best way to follow how the news is changing?
Our daily email, with all the freshest future-of-journalism news.
Frey, Pia. "Address users as individuals." Nieman Journalism Lab. Nieman Foundation for Journalism at Harvard, 18 Dec. 2017. Web. 18 Mar. 2025.
APA
Frey, P. (2017, Dec. 18). Address users as individuals. Nieman Journalism Lab. Retrieved March 18, 2025, from https://www.niemanlab.org/2017/12/address-users-as-individuals/
Chicago
Frey, Pia. "Address users as individuals." Nieman Journalism Lab. Last modified December 18, 2017. Accessed March 18, 2025. https://www.niemanlab.org/2017/12/address-users-as-individuals/.
Wikipedia
{{cite web
| url = https://www.niemanlab.org/2017/12/address-users-as-individuals/
| title = Address users as individuals
| last = Frey
| first = Pia
| work = [[Nieman Journalism Lab]]
| date = 18 December 2017
| accessdate = 18 March 2025
| ref = {{harvid|Frey|2017}}
}}