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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Pia Frey

Pia Frey is cofounder of Opinary.
“Every good conversation starts with a question.”
“The clearer the editorial profile of a particular niche, the higher the potential to build a loyal and paying audience around it.”
“In the words of your kind of people, the planet will have a very, very bad user experience.”
“Every relationship starts with a conversation. One of the challenges we’ll be facing this coming year is how to communicate with users in an effective way in order to shift them through the stages of the loyalty funnel.”