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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Scott Klein

Scott Klein is senior editor of news applications at ProPublica. He directs a team of journalist/programmers building large interactive software projects that tell journalistic stories, and that make complex national statistics relevant to readers and their communities. He is also co-founder of DocumentCloud, a two-time recipient of the Knight News Challenge. DocumentCloud is a service that helps news organizations search, manage, and present their source documents.
“There are a bunch of skills needed in building news apps, but at the most abstract level they fall into three buckets: Code, Design, and Journalism. Recruit people who have at least two of those skills and be willing to teach them the third.”
Scott Klein
“Every skill you don’t have leaves a whole class of stories out of your reach. And data stories are usually the ones that are hiding in plain sight.”