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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Susan E. McGregor

Susan E. McGregor is assistant director of the Tow Center for Digital Journalism and assistant professor at Columbia Journalism School, where she helps supervise the dual-degree program in journalism and computer science.
From the protests in Hong Kong to Occupy and Sandy in New York, a new generation of tools is allowing communities to connect without using the Internet. Can they have a use in news too?