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The Russian language news startup Helpdesk offers service journalism for times of war
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Articles by Sarah Scire

Sarah Scire is the deputy editor of Nieman Lab. Previously, she worked at the Tow Center for Digital Journalism at Columbia University, Farrar, Straus and Giroux, and The New York Times.
@SarahScire
Founder Ilya Krasilshchik doesn’t know the average age or gender or location of the people seeking help through Helpdesk’s chat — he just knows many are terrified.
“Are we moving fast enough for the length of runway we have to lift off? Or do we need to, you know, keep paving and quickly build more runway? That’s the real question.”
“We just want to be able to tweet onto our own website.”
Tweet Tiles are “a new, customizable way to expand the creative surface area of a tweet” that could give news publishers a way to stand out in feeds.
Many mass killings receive relatively little news coverage in the U.S.
“It is a lot like science writing in general. You need to have a very good understanding of the content.”
New research finds the visuals of heat-wave news coverage are more likely to put a positive spin on extreme heat than the articles themselves.
“You might be a copy editor looking for a deeper history of a sensitive word; a writer rethinking who your beat is serving; or a manager trying to make a tough call on deadline. The challenge is the same: Language is ever-evolving, and the words we choose to use can have lasting, consequential outcomes.”