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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Sarah Scire

Sarah Scire is the deputy editor of Nieman Lab. Previously, she worked at the Tow Center for Digital Journalism at Columbia University, Farrar, Straus and Giroux, and The New York Times.
@SarahScire
Nonprofit newsrooms are competing for limited funding and attention spans, grappling with diminishing returns on social, and trying to address low trust in media. It’s forcing outlets large and small to adapt to survive.
“I’ve joked about Businessweek(ish); I don’t think that one was really considered.”
The new brand campaign is aimed at younger versions of existing Journal readers. The various “It’s Your Business” ads center some of the newsroom’s edgier and more evergreen journalism.
As social platforms falter for news, a number of nonprofit outlets are rethinking distribution for impact and in-person engagement.
“We will all have to adjust to a new workflow. If it is a bottleneck, it will be a failure.”
“So much of the media coverage — and the trial itself — started at the point at which we’ve determined that [Lucy] Letby is an evil murderer; all her texts, notes, and movements are then viewed through that lens.”
The news aggregator app has focused on puzzles and games that are “more welcoming to newcomers.”
Recent work from the Tow Center for Digital Journalism and the Craig Newmark Center for Ethics and Leadership offers recommendations.