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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Sonya Song

Sonya Song is a 2013 Knight-Mozilla Fellow and a doctoral student in Media and Information Studies at Michigan State University. She has worked in both media and IT, taking various roles in newsrooms and Internet start-ups, including reporter, graphic designer, programmer, and product manager. Currently she concentrates on studying social sciences using computational approaches.
What drives sharing? It’s a mix of attention, emotion, and reaction. Here’s hard data on which news stories took off and which didn’t on social.