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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Tamar Charney

Tamar Charney is managing editor of NPR One.
“Sometimes we can pretend we’re in a moment of stability, despite the ever-changing landscape around us; at other times, it’s all too apparent that we’re living in a time of profound shifts.”
“Maybe it’s the pandemic, maybe it’s just a pendulum swinging back, but data suggests people are moving in the direction of more finite forms of news in their diets.”
“Public radio needs to take stock of which parts of its identity it wants to hold onto and which ways of operating need to be left behind.”
“While this move to ‘bespoke’ gives journalism organizations powerful ways to delight listeners and readers, it means we have to find new ways to create shared understandings and a common set of facts.”
“We talk constantly about pageviews and engagement rates, circulation stats and Nielsen ratings, subscriptions and donation rates, but all that happens when we successfully offer something to human beings that is of value to them.”
“More and more, we’re getting comments from NPR One listeners along the lines of ‘I don’t want personalization, I want the news.’ My answer is, that’s exactly what we are using personalization algorithms to do.”