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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Tom Trewinnard

Tom Trewinnard is co-founder and chief operating officer of Fathm, a digital journalism consultancy.
“Direct publishing through conversational platforms offers a mobile-native, highly interactive experience in apps and interfaces that most people are using every day.”
The newsrooms that will thrive in a post-COVID-19 world will be the ones that embrace the shift to distributed teams. Here’s a guide how.