Nieman Foundation at Harvard
Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Wendy Wood

Wendy Wood is a professor emeritus of psychology and business at USC.
“After a few tweaks to the reward structure of social media platforms, users begin to share information that is accurate and fact-based.” (Though the tweaks involved paying people to do so.)