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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Yotam Ophir

Yotam Ophir is the Joan Bossert Postdoctoral Fellow in Science Communication at the University of Pennsylvania’s Annenberg Public Policy Center.
“Telling people about scary diseases without informing them about ways to protect themselves is a good way to cause anxiety and emotional distress — and a bad way to build trust in government health agencies.”