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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles tagged breaking news (61)

The team that runs the Times’ Twitter accounts looked back on what they learned — what worked, what didn’t — from running @nytimes in 2013.
What drives sharing? It’s a mix of attention, emotion, and reaction. Here’s hard data on which news stories took off and which didn’t on social.
Plus: Reuters cans its Next makeover, the news on NSA surveillance and Syria coverage, and the rest of the week’s media-tech top reads.
A year after a radical redesign — favoring atomized, live, streaming news over traditional stories — ITV online director Julian March explains how the site generated massive audience growth.
Plus: Sexism and the Times’ Jill Abramson, the AP gets hacked on Twitter, and the rest of the week’s media and tech news.
A discussion on reporting in traumatic situations — “Sandy Hook and Beyond” — highlights the gaps in perception between those being covered and those doing the covering.
“It certainly takes courage to speak — but it takes a different kind of courage to be silent, to listen, to trust, and speak when the time is right.”