cancellations | Nieman Journalism Lab

Articles tagged cancellations (5)

Sarah ScireJuly 12, 2022

Nearly a third of new subscribers to some news publications cancel in the first 24 hours

The same-day cancellation rate likely includes subscribers who only wanted access to one article, or who felt the full paid experience was lacking after a quick look around. New data suggests some just really hate the idea of auto-renewal.

Sarah ScireNovember 15, 2021

The end of “click to subscribe, call to cancel”? One of the news industry’s favorite retention tactics is illegal, FTC says

Most U.S. news organizations won’t let readers cancel online. The Federal Trade Commission wants that to change.

Nieman Lab StaffOctober 28, 2021

Cancel culture: Why do people cancel news subscriptions? We asked, they answered.

We found that the primary stated reason was money, followed by political or ideological concerns.

Laura Hazard OwenOctober 28, 2021

Expensive, boring, and wrong: Here are all the news publications people canceled and why

From AdAge to the Wyoming Tribune Eagle.

Laura Hazard OwenMarch 22, 2021

Most U.S. news organizations still won’t let most readers cancel their subscriptions online

As a news consumer, you are less likely to be able to cancel online than you are to get a please-stay pitch from a customer service rep on the phone.