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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles tagged Center for Media Engagement (19)

“It is important that journalists take the time to fully explain the issue and the response before exploring implementation, results, and insights.”
“Small steps by news organizations can have an influence on building trust with their audiences.”
“This research suggests people make judgments about a news site based on the predominant tone of the comments, not on whether the first comments are civil or uncivil.”
“Whenever you have an individual interaction, a lot of the bluster, a lot of the generalizations, a lot of the group identifications fall away,” one participant in Pennsylvania said.
“People aren’t persuaded by logos or messages conveying what’s at stake, and they want to sign up for free newsletters more than they want to pay for a subscription.”
“The flip side of disinformation is trust.”