Nieman Foundation at Harvard
HOME
          
LATEST STORY
Want to read a local newspaper on a Monday morning in Wyoming? The last one still printing is about to stop
ABOUT                    SUBSCRIBE

Articles tagged customer relationship management (1)

“They said: ‘We don’t have a CRM. We have a plugin that manages who’s paid, and we have Mailchimp to email people.’ Honestly, that moment when they said ‘send us a CSV,’ we realized this was nuts.”