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Articles tagged customer service (5)

Most U.S. news organizations won’t let readers cancel online. The Federal Trade Commission wants that to change.
As a news consumer, you are less likely to be able to cancel online than you are to get a please-stay pitch from a customer service rep on the phone.
Hint: Don’t just throw discounts at them.
“Right now, there isn’t actually a specific bug that is happening. That’s what’s driving us a little crazy.”
The chase for short-term gain is undercutting local papers’ long-term position in the community — the one asset national outlets and tech companies can’t match, argues a former editor at Digital First Media.