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DeRienzo, Matt. "In a rush to maintain profits, newspapers are abandoning the art of customer service." Nieman Journalism Lab. Nieman Foundation for Journalism at Harvard, 14 Nov. 2014. Web. 24 Jul. 2024.
APA
DeRienzo, M. (2014, Nov. 14). In a rush to maintain profits, newspapers are abandoning the art of customer service. Nieman Journalism Lab. Retrieved July 24, 2024, from https://www.niemanlab.org/2014/11/in-a-rush-to-maintain-profits-newspapers-are-abandoning-the-art-of-customer-service/
Chicago
DeRienzo, Matt. "In a rush to maintain profits, newspapers are abandoning the art of customer service." Nieman Journalism Lab. Last modified November 14, 2014. Accessed July 24, 2024. https://www.niemanlab.org/2014/11/in-a-rush-to-maintain-profits-newspapers-are-abandoning-the-art-of-customer-service/.
Wikipedia
{{cite web
| url = https://www.niemanlab.org/2014/11/in-a-rush-to-maintain-profits-newspapers-are-abandoning-the-art-of-customer-service/
| title = In a rush to maintain profits, newspapers are abandoning the art of customer service
| last = DeRienzo
| first = Matt
| work = [[Nieman Journalism Lab]]
| date = 14 November 2014
| accessdate = 24 July 2024
| ref = {{harvid|DeRienzo|2014}}
}}
