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Outgoing New York Times CEO Mark Thompson thinks there won’t be a print edition in 20 years
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Articles tagged customer service (3)

Hint: Don’t just throw discounts at them.
“Right now, there isn’t actually a specific bug that is happening. That’s what’s driving us a little crazy.”
The chase for short-term gain is undercutting local papers’ long-term position in the community — the one asset national outlets and tech companies can’t match, argues a former editor at Digital First Media.