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DeRienzo, Matt. "In a rush to maintain profits, newspapers are abandoning the art of customer service." Nieman Journalism Lab. Nieman Foundation for Journalism at Harvard, 14 Nov. 2014. Web. 18 Apr. 2024.
APA
DeRienzo, M. (2014, Nov. 14). In a rush to maintain profits, newspapers are abandoning the art of customer service. Nieman Journalism Lab. Retrieved April 18, 2024, from https://www.niemanlab.org/2014/11/in-a-rush-to-maintain-profits-newspapers-are-abandoning-the-art-of-customer-service/
Chicago
DeRienzo, Matt. "In a rush to maintain profits, newspapers are abandoning the art of customer service." Nieman Journalism Lab. Last modified November 14, 2014. Accessed April 18, 2024. https://www.niemanlab.org/2014/11/in-a-rush-to-maintain-profits-newspapers-are-abandoning-the-art-of-customer-service/.
Wikipedia
{{cite web
| url = https://www.niemanlab.org/2014/11/in-a-rush-to-maintain-profits-newspapers-are-abandoning-the-art-of-customer-service/
| title = In a rush to maintain profits, newspapers are abandoning the art of customer service
| last = DeRienzo
| first = Matt
| work = [[Nieman Journalism Lab]]
| date = 14 November 2014
| accessdate = 18 April 2024
| ref = {{harvid|DeRienzo|2014}}
}}
