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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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“You have to think about your brand as an interconnected ethos that should exist in multiple places.”
The same trends we saw a decade ago — professionalization on one hand, platformization on the other — sure seem to be playing out again.
“Over time I realized that beneath the selfie surface, Instagram provided a powerful, unexpected, and mostly underutilized storytelling tool.”
“Free content isn’t free; it’s subsidized by advertisers, who want to get their messages in front of users. But increasingly, users say, they’re the ones paying for the ads: with their privacy, their patience, and their mobile bandwidth.”
“I can think of a billion reasons why it’s in the interests of news outlets to overcome barriers of language, literacy, and relatively low-end tech.”
“Let’s have a computer do what a computer’s good at, and let’s have a human do what a human’s good at.”
The quest for scale, driven by the distribution power of a few enormous technology platforms, is killing the business case for local news. Will anything take its place?
Like the media it covers, journalism criticism has moved from the work of a few established institutions to something more diffuse.
Apple’s new wearable may or may not be a big hit. But either way, it’s a harbinger of a new class of truly personal devices whose users will demand customized experiences. News companies aren’t ready to provide them.
Instead of just publishing to their own websites, news organizations are being asked to publish directly to platforms they don’t control. Is the hunt for readers enough to justify losing some independence?