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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles tagged user engagement (5)

“What we’re seeing is we just haven’t found the right social signals or social codes to make people feel that they have to behave a certain way in certain spaces online — and to tell the difference between a club and a church.”
Baratunde Thurston, Director of Digital, The Onion
A mix of experimentation and structure has helped The Onion build real civic engagement. Andrew Phelps
April 11, 2011
February 2, 2011