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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Archives: December 15, 2016

A new system funnels fake news reports to fact-checkers from Snopes, PolitiFact, FactCheck.org, ABC, and AP.
“To ensure that news reports have impact, we’ll need to connect with readers because we reflect the readers.” Doris Truong
“If it is a journalist’s job to report and analyze current events, we cannot do so while blind to the fact that people interact most directly with the news as consumers” Margarita Noriega
“The first killer apps in this space will look a lot like an intelligent, thoughtful radio — a radio station tuned to your interests, a station that knows who you are and listens.” Steve Henn
“We will never be able to compete with the national news outlets on scale. So instead, we will acknowledge our strengths: Proximity. Intimacy. Fidelity.” Ashley C. Woods
“The mantra of ‘know your users and just concentrate on them’ may leave some news organizations fishing in an ever-shrinking pool of similar users.” Tanya Cordrey
“News leaders will need to be brave enough to resist the urge to overcorrect.” Vivian Schiller
“Empathy may help discover unmet needs in the short term, but community will allow news organizations to scale solutions and build greater trust in the long term.” Emi Kolawole
“The steady drumbeat of anger, violence, bullying, terror, war, despair, division, and fear will push people to seek out inspiration, meaning, and a reasoned exchange of ideas.” Guy Raz