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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Archives: July 28, 2020

“We were like, ‘It’s OK, you can have some silence.'”
Our analysis finds a 99 percent chance someone will still complain about it.
Plus: What the Times paid for Serial, Spotify thinks that what podcasts need is more video, Headgum raises $2 million, transnational Asian podcasts, and more.