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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Andrew Haeg

Andrew Haeg is CEO of GroundSource.
“This year, a meaningful number of journalists will understand that their deeply encoded aloofness to the public is really the mutation that’s afflicting journalism — and they will begin to rethink and recode their work as both reporters and relationship-builders.”
“Our addiction to scale and its primary fuel, social media, have created the illusion of expanding reach while actually eroding what made us indispensable in the first place: our role as trusted guides to a rapidly changing world.”