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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Alfred Hermida and Oscar Westlund

Alfred Hermida is a professor at the School of Journalism, Writing, and Media of the University of British Columbia. Oscar Westlund is a professor at the Department of Journalism and Media Studies at Oslo Metropolitan University.
“COVID-19 has surfaced the challenges of data journalism, above all its dependence on institutional data and a lack of time, resources, expertise, or ability to scrutinize the underlying assumptions in a data set.”