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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Coleen O'Lear

Coleen O’Lear is editorial director for emerging news products at The Washington Post.
“Those who were duped by the fake news and half-truths that ran rampant won’t be fooled again. They want to be educated. They want to trust.”