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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Julia Beizer

Julia Beizer is director of product for The Washington Post.
“We need new measures to more appropriately capture true user loyalty and trust.”
“News fatigue and subscription fatigue are both very real, but they point to a clear path forward.”
“Users are looking for journalism to fit their busy lives instead of finding ways to fit its former rigid form into their own. We should embrace creating content in diverse formats not because the platforms demand it, but instead because users do.”
“Our consumers know us by the design choices we make, the frequency and character of our push alerts, what we do on social, how we monetize, how we market, and which technologies and platforms we choose to pursue.”
“How might we more naturally bring readers from one story to another? How might we recreate the serendipity readers create for themselves while jaunting through the web?”