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    Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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    Articles by Libby Bawcombe

    Libby Bawcombe is senior visual product designer at NPR.
    Haikus of the news
    “We will discover / — despite our product roadmaps — / that one size fits none.”
    Kids board the podcast train
    “Now is the time to take what we’ve learned from the podcast revolution and apply it to our littlest listeners.”
    August 16, 2016
    Designing news products with empathy: How to plan for individual users’ needs and stresses
    “Identifying stress cases helps us see the spectrum of varied and imperfect ways humans encounter our products, especially taking into consideration moments of stress, anxiety, and urgency.”
    Usability overtakes design
    “Imagine the time you can devote to user experience when you choose not to debate which shade of grey speaks to your brand voice!”
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