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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Lam Thuy Vo

Lam Thuy Vo is a fellow in BuzzFeed’s Open Lab for Journalism, Technology, and the Arts.
“What surfaces on the timelines of our social media accounts can make the world seem like a divided place where people only shout from the top of their lungs — whether it is to call out the wrongs of those they disagree with or to cheer on the actions of those with whom they identify.”
“Many stories lay dormant in the vast amounts of data produced by everyday consumers because journalists are still only starting to acquire the large-scale data-wrangling expertise needed to tap them.”