What surfaces on the timelines of our social media accounts can make the world seem like a divided place where people only shout from the top of their lungs — whether it is to call out the wrongs of those they disagree with or to cheer on the actions of those with whom they identify. This goes beyond political affiliation, ideology, or religious beliefs.
But what we see online is likely not a proper representation of those who actually constitute our virtual networks — likely not even close.
Below is a gif of two Facebook live streams of a Donald Trump press conference, which we recorded and analyzed for BuzzFeed News — one aired by Fox News’ Facebook Page, the other from Fusion’s. The image may make it seem like the world is a place of only Trump supporters or ardent Trump critics.
But even just a quick glance at overall viewership numbers shows that the reactions that are floating across the screens during these live streams only represent a mere fraction — a measly 2-3 percent — of those who tuned in.
97 percent chose not to react. Maybe they felt conflicted about the content they saw. Maybe they didn’t value it enough to react. Maybe they wanted to think long and hard about the implications of the president’s announcement before expressing any sentiment about it. We don’t know what they may have felt because that is something we cannot measure within the parameters set forth by six simple buttons and a comment box.
What is being measured is the cackling, anger, cheering, and sadness of the loud ones, those who felt an urgent need to chime in. The social web is optimized to capture engagement mostly in extremes, in what is measurable through our clicks, rants and emotional reactions online. And it is their engagement that will be fed into an algorithm that decides what kind of information we will see on our timelines, not the inaction — pensive or indifferent — of those who did not feel strongly enough about the livestream to speak up.
Enter the tyranny of the loudest.
What’s more is that, on the Internet, visibility only begets more visibility. The popularity of an article doesn’t steadily rise over time, it explodes exponentially. And in an increasingly distributed information environment, news outlets are forced to compete with noisemakers.
But how can journalists re-introduce the public to nuance? How can reporters make healthy complicated facts compete with those coated with delectable identity politics? How does one lead a mutiny against these loud tyrants?
2018 needs to be the year that journalists find a way how. Maybe it’s by finding ways to infiltrate people’s timelines and lure them away from simplistic shouting. Maybe it’s through suspense; maybe it’s by telling tiny fragments of their stories on social platforms; maybe it’s through visuals. Maybe it’s by addressing the problem with those who optimized the social web for emotional extremes.
Whatever the right way may be, journalists will need to regain access to people’s attention without turning their content into clickbait.
It would be nice to bring quiet, sober discourse back into public information exchanges.
Lam Thuy Vo is a data reporter at BuzzFeed News.
Joyce Barnathan It will be harder to bury the news
Sara M. Watson Feeds will open up to new user-determined filters
Steve Grove The midterms are an opportunity
Jessica Parker Gilbert Design connects storytelling and strategy
Debra Adams Simmons And a woman shall lead them
Lanre Akinola Making noise is not a strategy
Claire Wardle Disinformation gets worse
Niketa Patel Live journalism comes of age
Mariano Blejman News games rule
Betsy O'Donovan and Melody Kramer Skepticism and narcissism
Nik Usher The year of The Washington Post
Evie Nagy Pivot to mobile video frustration
Hossein Derakhshan Television has won
Andrew Losowsky The year of resilience
Mike Caulfield Refactoring media literacy for the networked age
Sally Lehrman Trust comes first
Jarrod Dicker Honesty in advertising
Juleyka Lantigua Women of color will reclaim and monetize our time
Joanne Lipman Journalists inventing revenue streams
Amy Webb Listen to weak signals
Bill Keller A growing turn to philanthropy
Rubina Madan Fillion Unlocking the potential of AI
Matt DeRienzo A recession, then a collapse
Michelle Ferrier The year of the great reckoning
Elizabeth Jensen Show your work
Matt Boggie The intellectual equivalent of the Dead Sea
Sam Ford The year of investing in processes
Rodney Benson Better, less read, and less trusted
Richard Tofel The platforms’ power demands more reporters’ attention
Ray Soto VR reaches the next level
Francesco Marconi The year of machine-to-machine journalism
Tanya Cordrey Finally, the seeds of radical reinvention
Damon Krukowski Reviving the alt-weekly soul
Monique Judge Letting black women tell their own stories
Doris Truong Computer vision vs. the Internet vigilantes
Rodney Gibbs Tech workers turn to journalism
Heather Bryant Building the ecosystems for collaboration
Miguel Castro The arrival of the impact producer
Amy King Let’s amplify visual voice
Nicholas Diakopoulos Fortifying social media from automated inauthenticity
C.W. Anderson The social media apocalypse
P. Kim Bui The reckoning is only beginning
Jared Newman Venture funding and digital news don’t mix
Mira Lowe The year of the local watchdog
Mario García Storytelling finally adapts to mobile
Rasmus Kleis Nielsen The Snapchat scenario and the risk of more closed platforms
Charo Henríquez Training is an investment, not an expense
Edward Roussel Eyes, ears, and brains
Tanzina Vega It’s time for media companies to #PassTheMic
Rachel Davis Mersey AI, with real smarts
Caitria O'Neill The new court of public opinion
Matt Thompson Here come the attention managers
Kawandeep Virdee Zines had it right all along
Tracie Powell The muting of underserved voices
Michelle Garcia Navigating journalistic transparency
Daniel Trielli The rich get richer, the poor scramble
Jennifer Brandel and Mónica Guzmán The editorial meeting of the future
Sam Sanders Shine the light on ourselves
Valérie Bélair-Gagnon Seeking trust in fragmented spaces
Carrie Brown Transparency finally takes off
Cindy Royal Your journalism curriculum is obsolete
Kyle Ellis Let’s build our way out of this
Feli Sánchez The year for guerrilla user research
Dan Shanoff You down with OTT? (Yeah, DTC)
Tamar Charney We get serious about algorithms
Taylor Lorenz Social and media will split
Millie Tran and Stine Bauer Dahlberg (Hint: It’s about your brand)
Joanne McNeil Gatekeeping the gatekeepers
Frédéric Filloux External forces
Jesse Holcomb Information disorder, coming to a congressional district near you
Vivian Schiller Pivot to tomorrow
Jim Brady With the people, not just of the people
Basile Simon We need better career paths for news nerds
Alice Antheaume Are you fluent in AI?
Aron Pilhofer We can’t leave the business to the business side any more
AX Mina Memes and visuals come to the fore
Nicholas Quah Stop talking trash about young people
Yvonne Leow The rise of video messaging
Umbreen Bhatti The trust problem isn’t new
Emma Carew Grovum Newsroom culture becomes a priority
José Zamora Revenue-first journalism
Felix Salmon Covering bitcoin while owning bitcoin
Julia Beizer A longer view on the pivot
S. Mitra Kalita The arc of news and audience
Ståle Grut Reclaiming audience interaction from social networks
Pia Frey Address users as individuals
Jennifer Choi Standing up for us and for each other
Craig Newmark Working together toward sustainable solutions
Helen Havlak Keywords, not publishers, power the world’s biggest feeds
Michael Kuntz The only pivot that might work
Pablo Boczkowski The rise of skeptical reading
Cory Haik Suffering from realness, pivoting to impact
Raju Narisetti Mirror, mirror on the wall
Kathleen McElroy Building a news video experience native to mobile
Mi-Ai Parrish Blockchain and trust
Kristen Muller The year of the voter
Andrew Ramsammy The year ownership mattered
Hannah Cassius The year of the echo-chamber escapists
Mary Walter-Brown Show a little vulnerability
Emily Goligoski Looking beyond news for inspiration
Renée Kaplan The year of quiet adjustments (shhh)
Alexios Mantzarlis Moving fake news research out of the lab
Will Sommer The year local media gets conservative
Cristina Wilson The year of the Instagram Story
Manoush Zomorodi Self-help as a publishing strategy
Vanessa K. DeLuca Women’s voices take center stage
Amie Ferris-Rotman More female reporters abroad (please)
Rick Berke Value is the watchword
Sydette Harry Listen to your corner and watch for the hook
Pete Brown Push alerts, personalized
Errin Haines At the ballot, it’s time to count black women
Jacqui Cheng Retailers move into content
Susie Banikarim R.I.P. Pivot to Video (2017–2017)
Raney Aronson-Rath Transparency is the antidote to fake news
Lucas Graves From algorithms to institutions
Juliette De Maeyer A responsible press criticism
Alastair Coote The year of self-improvement
Zizi Papacharissi Women come back
Ernst-Jan Pfauth Publishing less to give readers more
Dannagal G. Young Stop covering politics as a game
Christopher Meighan Passive partnership is in the rearview
Corey Ford The empire strikes back
Sarah Marshall Loyalty as the key performance indicator
Monika Bauerlein The firehose of falsehood
Federica Cherubini The rise of bridge roles in news organizations
Jamie Mottram From pageviews to t-shirts
Adam Thomas Sharing is caring: The year of the mentor
Eric Ulken The year local publishers get smart(er) about change
David Skok Finding an information-life balance
Jim Moroney Newspapers have to be good enough for readers to pay for
Nushin Rashidian Publishers seek ad dollar alternatives
Justin Kosslyn The year journalists become digital security experts
Rachel Schallom Better design helps differentiate opinion and news
Eric Nuzum Beyond the narrative arc
Kim Fox Audience teams diversify their approach
Mandy Velez texting is lit rn, fam
Corey Johnson The pro-fact resistance
Mary Meehan Real lives are at stake in rural areas
Dheerja Kaur Fun with subscription products
Andrew Haeg The year journalists become relationship builders
Trushar Barot The Jio-fication of India
Matt Carlson Attacks on the press will get worse
Tim Carmody Watch out for Spotify
Kinsey Wilson Facebook and Google: Help out or pay up
Marie Gilot No assholes allowed
Borja Echevarría TV goes digital, digital goes TV
Mariana Moura Santos Think local, act global
Alan Soon The rise of start of psychographic, micro-targeted media
Luke O'Neil The end is already here
Julia B. Chan Looking for loyalty in all the right places
Molly de Aguiar Good journalism won’t be enough
Caitlin Thompson Podcasting models mature and diversify
Gordon Crovitz Serving readers over advertisers
Imaeyen Ibanga Longform video leads the way
Ruth Palmer Risks will grow for news subjects — especially minorities
Carlos Martínez de la Serna The new journalism commons
Jennifer Coogan The future is female
Brian Lam Sketchy ethics around product reviews
Jassim Ahmad Thriving on change
Alfred Hermida Going beyond mobile-first
Marcela Donini and Thiago Herdy Collaboration is the way forward for Brazilian journalism