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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Mariana Moura Santos

Mariana Moura Santos is director of interactive at Fusion.
“Having women journalists and reporters is not the same as having women leading a newspaper.”
“We’ve seen the ideas, creativity, and power that is generated when journalists, communicators, and designers are gathered to work on projects combining their skills and their different perspectives.”
“Metrics of impact will be our golden data points; we need to understand if what we’re creating has any effect on the world we live in.”
“We will continue to work in collaboration across borders in Latin America, doing fact-checking over social networks — more and more on WhatsApp, which is one of the region’s main sources for information consumption and sharing.”
“Diversity is a no brainer; a change in this unbalance must happen.”