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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Nathalie Malinarich

Nathalie Malinarich is the mobile editor for BBC News.
“News organizations’ love for their own digital properties is being rekindled after years of dalliances with unpredictable platforms, impenetrable algorithms, and misguided pivots.”
“A generation of producers, VJs and reporters who grew up watching and making videos online is now leading the charge in many places.”
“Push notifications can feel intrusive and I suspect many complaints about the editorial choices for push alerts are triggered by annoyance at being interrupted rather than their subject matter.”
“It’s not about dumbing down or giving up on context — it’s about learning a new grammar that works on a small screen in a distributed world.”
“Snapchat has unleashed incredible creative forces with Discover and Stories. This short-form storytelling is bound to catch on beyond the world of chat apps.”