Wake up in the morning to several screens worth of push notifications. Your shopping is on its way, your friend in a different time zone has WhatsApped you, someone liked your Instagram picture, someone else has gone live on Facebook, one or more news organizations are warning that we may or may not be on the brink of nuclear war.
Yes, it’s a great way to quickly see what’s been going on while you’ve been asleep without having to open loads of apps. But it also can feel overwhelming as the incoming tide of alerts continues throughout the day. (Studies suggest that on average people receive 60 notifications on their phones a day — mostly from social and messaging apps.)
Newsrooms are sending out more and more push notifications because they see results — i.e., people tap through to their apps. But there’s also a bit of a backlash, with some columnists recommending people switch them off and get on with their lives.
As more and more pushes are sent, the big challenges for apps in 2018 are to find ways to break through on people’s screens, fit into their lives (rather than intrude in them) and be of value. Mobile users, on the other hand, may be wondering how to declutter their screens and actually get to the stuff they want.
The answers usually given are personalization and audience segmentation. But that tends to mean either forcing readers to tick a lot of boxes or making assumptions about what they want based on their behavior or location.
Both can be effective but have limitations, as described in more detail in this excellent Tow Center report. How much legwork should we expect an average news consumer to do? Does sending me what I want really mean I can get push alerts on all the topics I’m interested in when I want them? (That could lead to some big scalability issues and even more noise.)
As far as I can see, no one has yet found the holy grail.
More seriously, personalization doesn’t yet solve the problem of interrupting (or distracting) subscribers at inopportune moments. Push notifications can feel intrusive and I suspect many complaints about the editorial choices for push alerts are triggered by annoyance at being interrupted rather than their subject matter. News apps need to find better ways to use contextual signals from a device to take into account not only relevance but also time of day and location/activity, and to balance that with the urgency and or importance of the push alert.
Add to that the introduction of audio notifications for voice-controlled home speakers and it may be that the best platform for an alert isn’t always the mobile screen. Machine learning should help us decide what the best channel for a news notification is at any given time.
Mobile push alerts are not going away — they can be a valuable form of journalism and in many cases a service in their own right. I hope that in 2018 we see more writers thinking about rewarding storytelling made for the lock screen.
Nathalie Malinarich is the mobile and new formats editor for BBC News.
Rasmus Kleis Nielsen The Snapchat scenario and the risk of more closed platforms
Millie Tran and Stine Bauer Dahlberg (Hint: It’s about your brand)
Bill Keller A growing turn to philanthropy
Emma Carew Grovum Newsroom culture becomes a priority
Yvonne Leow The rise of video messaging
Brian Lam Sketchy ethics around product reviews
Tanya Cordrey Finally, the seeds of radical reinvention
Julia B. Chan Looking for loyalty in all the right places
Basile Simon We need better career paths for news nerds
Elizabeth Jensen Show your work
Lanre Akinola Making noise is not a strategy
Andrew Losowsky The year of resilience
Umbreen Bhatti The trust problem isn’t new
Jennifer Coogan The future is female
Joyce Barnathan It will be harder to bury the news
Amie Ferris-Rotman More female reporters abroad (please)
Dheerja Kaur Fun with subscription products
Vanessa K. DeLuca Women’s voices take center stage
Daniel Trielli The rich get richer, the poor scramble
AX Mina Memes and visuals come to the fore
Mariana Moura Santos Think local, act global
Caitlin Thompson Podcasting models mature and diversify
Carrie Brown Transparency finally takes off
Mariano Blejman News games rule
Borja Echevarría TV goes digital, digital goes TV
S. Mitra Kalita The arc of news and audience
Rubina Madan Fillion Unlocking the potential of AI
Pia Frey Address users as individuals
Mandy Velez texting is lit rn, fam
Christopher Meighan Passive partnership is in the rearview
Matt Thompson Here come the attention managers
Michelle Garcia Navigating journalistic transparency
Valérie Bélair-Gagnon Seeking trust in fragmented spaces
Caitria O'Neill The new court of public opinion
Damon Krukowski Reviving the alt-weekly soul
Tracie Powell The muting of underserved voices
Cristina Wilson The year of the Instagram Story
Zizi Papacharissi Women come back
Lam Thuy Vo Breaking free from the tyranny of the loudest
Doris Truong Computer vision vs. the Internet vigilantes
Lucas Graves From algorithms to institutions
Mira Lowe The year of the local watchdog
Eric Ulken The year local publishers get smart(er) about change
Francesco Marconi The year of machine-to-machine journalism
Kim Fox Audience teams diversify their approach
Sally Lehrman Trust comes first
Aron Pilhofer We can’t leave the business to the business side any more
Rachel Schallom Better design helps differentiate opinion and news
David Skok Finding an information-life balance
Helen Havlak Keywords, not publishers, power the world’s biggest feeds
Rodney Benson Better, less read, and less trusted
Jacqui Cheng Retailers move into content
Niketa Patel Live journalism comes of age
Laura E. Davis Writing answers before you know the question
Molly de Aguiar Good journalism won’t be enough
Sarah Marshall Loyalty as the key performance indicator
Errin Haines At the ballot, it’s time to count black women
Claire Wardle Disinformation gets worse
Ernst-Jan Pfauth Publishing less to give readers more
Eric Nuzum Beyond the narrative arc
Corey Johnson The pro-fact resistance
Jared Newman Venture funding and digital news don’t mix
Ruth Palmer Risks will grow for news subjects — especially minorities
Andrew Ramsammy The year ownership mattered
Mary Meehan Real lives are at stake in rural areas
Rick Berke Value is the watchword
Ståle Grut Reclaiming audience interaction from social networks
Raney Aronson-Rath Transparency is the antidote to fake news
Dannagal G. Young Stop covering politics as a game
Nik Usher The year of The Washington Post
Raju Narisetti Mirror, mirror on the wall
Monique Judge Letting black women tell their own stories
P. Kim Bui The reckoning is only beginning
Hannah Cassius The year of the echo-chamber escapists
Sam Sanders Shine the light on ourselves
Marie Gilot No assholes allowed
Adam Thomas Sharing is caring: The year of the mentor
Jesse Holcomb Information disorder, coming to a congressional district near you
Imaeyen Ibanga Longform video leads the way
Betsy O'Donovan and Melody Kramer Skepticism and narcissism
Evie Nagy Pivot to mobile video frustration
Nushin Rashidian Publishers seek ad dollar alternatives
Alan Soon The rise of start of psychographic, micro-targeted media
Justin Kosslyn The year journalists become digital security experts
Jamie Mottram From pageviews to t-shirts
Pablo Boczkowski The rise of skeptical reading
Julia Beizer A longer view on the pivot
Mi-Ai Parrish Blockchain and trust
Jim Moroney Newspapers have to be good enough for readers to pay for
Nicholas Diakopoulos Fortifying social media from automated inauthenticity
Frédéric Filloux External forces
Jessica Parker Gilbert Design connects storytelling and strategy
Vivian Schiller Pivot to tomorrow
Luke O'Neil The end is already here
Corey Ford The empire strikes back
Alastair Coote The year of self-improvement
Matt DeRienzo A recession, then a collapse
Kyle Ellis Let’s build our way out of this
Kawandeep Virdee Zines had it right all along
Gordon Crovitz Serving readers over advertisers
Jassim Ahmad Thriving on change
Dan Shanoff You down with OTT? (Yeah, DTC)
Steve Grove The midterms are an opportunity
Sam Ford The year of investing in processes
Emily Goligoski Looking beyond news for inspiration
Monika Bauerlein The firehose of falsehood
Marcela Donini and Thiago Herdy Collaboration is the way forward for Brazilian journalism
Michael Kuntz The only pivot that might work
Federica Cherubini The rise of bridge roles in news organizations
Jarrod Dicker Honesty in advertising
Mike Caulfield Refactoring media literacy for the networked age
Alexios Mantzarlis Moving fake news research out of the lab
Debra Adams Simmons And a woman shall lead them
Pete Brown Push alerts, personalized
Jennifer Choi Standing up for us and for each other
Andrew Haeg The year journalists become relationship builders
Sydette Harry Listen to your corner and watch for the hook
Joanne McNeil Gatekeeping the gatekeepers
Edward Roussel Eyes, ears, and brains
Hossein Derakhshan Television has won
Cory Haik Suffering from realness, pivoting to impact
Kristen Muller The year of the voter
Manoush Zomorodi Self-help as a publishing strategy
Jim Brady With the people, not just of the people
Miguel Castro The arrival of the impact producer
Heather Bryant Building the ecosystems for collaboration
Will Sommer The year local media gets conservative
Amy King Let’s amplify visual voice
Matt Carlson Attacks on the press will get worse
Charo Henríquez Training is an investment, not an expense
Juliette De Maeyer A responsible press criticism
Carlos Martínez de la Serna The new journalism commons
Taylor Lorenz Social and media will split
Richard Tofel The platforms’ power demands more reporters’ attention
Jennifer Brandel and Mónica Guzmán The editorial meeting of the future
C.W. Anderson The social media apocalypse
José Zamora Revenue-first journalism
Mario García Storytelling finally adapts to mobile
Tim Carmody Watch out for Spotify
Feli Sánchez The year for guerrilla user research
Ray Soto VR reaches the next level
Amy Webb Listen to weak signals
Felix Salmon Covering bitcoin while owning bitcoin
Susie Banikarim R.I.P. Pivot to Video (2017–2017)
Michelle Ferrier The year of the great reckoning
Cindy Royal Your journalism curriculum is obsolete
Tamar Charney We get serious about algorithms
Trushar Barot The Jio-fication of India
Mary Walter-Brown Show a little vulnerability
Juleyka Lantigua Women of color will reclaim and monetize our time
Matt Boggie The intellectual equivalent of the Dead Sea
Joanne Lipman Journalists inventing revenue streams
Alice Antheaume Are you fluent in AI?
Renée Kaplan The year of quiet adjustments (shhh)
Sara M. Watson Feeds will open up to new user-determined filters
Kathleen McElroy Building a news video experience native to mobile
Kinsey Wilson Facebook and Google: Help out or pay up
Rodney Gibbs Tech workers turn to journalism
Nicholas Quah Stop talking trash about young people