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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Ryan Gantz

Ryan Gantz is director of user experience for Vox Media.
“Can you give me an example of what the concluding paragraph of my Nieman piece might sound like if spoken by an old pirate to his crew of apprehensive journalists and technologists working in media?”
“When 2016 draws to a close, we’ll look out at each other across that pulsing quasar of perfect connected knowledge and creative citizenry, and we’ll smile.”
“By coupling a format that encourages intimacy with a network design that encourages out-of-context amplification, Twitter has evolved into something fundamentally volatile.”