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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Sophie Culpepper

Sophie Culpepper is a staff writer at Nieman Lab focused on covering local news. She previously co-founded the hyperlocal Lexington Observer, where she reported on public schools, local government, economic development, and public safety among other topics as the digital news nonprofit’s only full-time journalist for two years. She graduated from Brown University in 2021 and was a managing editor on The Brown Daily Herald’s editorial board.
@s_peppered
“We talk to a lot of towns where there is no newspaper anymore; there’s no community center anymore; the town store shut down. And this is kind of it.”
To what extent can, and can’t, a well-researched progressive civics blog serve as local news?
“Any organization that is dependent on having a founder around is inherently unsustainable.”
While the sector is still growing, that growth is slowing, by some metrics. And audience data for 2023 shows that across all outlets surveyed, average monthly web traffic fell.
“Listening is great, and talking to community members is great, but we also have to figure out how to be of use.”
“I see, every week, some example of where the two don’t understand each other. Each of them needs to shift a little bit.”
“We don’t come in when there’s something crazy happening and then leave when it’s over. This is just what we do all the time. And I really hope that makes people trust us more as a newspaper.”