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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Tressie McMillan Cottom

Tressie McMillan Cottom is assistant professor of sociology at Virginia Commonwealth University and a faculty associate of the Berkman-Klein Center for Internet & Society at Harvard.
“Democratized platforms have not always respected how much people crave expertise, even as they resent it.”