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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Vivian Schiller

Vivian Schiller is a former top executive at Twitter, NPR, NBC, CNN, and The New York Times.
“Will all this have a massive impact in 2018? Maybe not. But I’m reminded of the Bill Gates line that we always overestimate the change that will come in the next two years and underestimate the change that will come in 10.”
“News leaders will need to be brave enough to resist the urge to overcorrect.”