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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles tagged Sasha Koren (14)

There’s no easy fix for comments, which is why Knight’s spending $4 million on software they hope can fit any newsroom’s needs: “It should be a bunch of parts that you can assemble and reassemble.”
Over two days in February, digital news leaders gathered for a roundtable discussion on various ways to improve engagement with readers.
The team that runs the Times’ Twitter accounts looked back on what they learned — what worked, what didn’t — from running @nytimes in 2013.
On the occasion of a new pope, the Times offered up a new commenting platform that filtered reader responses by mood and identity.