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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles tagged social media (485)

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“The strength of weak ties” applies to misinformation, too.
“We talk to a lot of towns where there is no newspaper anymore; there’s no community center anymore; the town store shut down. And this is kind of it.”
“We don’t come in when there’s something crazy happening and then leave when it’s over. This is just what we do all the time. And I really hope that makes people trust us more as a newspaper.”
Ten years ago today, a new app arrived to strip the “media” out of social media, reducing messaging to two little letters. It burned bright, but not for long.
“We must accept that the beautifully written 10,000-word piece will only reach certain kinds of audiences — those most willing to sit at a desktop and take the time necessary to read it.” Sumi Aggarwal
“Platform-born news brands could prove better equipped than traditional organizations to leverage their relationships with online communities to build a more sustainable future for journalism.” Francesco Zaffarano
We talked to the Financial Times, La Nación, The New York Times, Vox, Chilango, the Times of India, and others about their early experiments sharing news on the world’s favorite messaging app.
“It falls to both the tech companies that built these systems and an engaged public to create technologies designed for social cohesion.”