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Nieman Journalism Lab
Pushing to the future of journalism — A project of the Nieman Foundation at Harvard

The context-based news cycle: editor John O’Neil on the future of The New York Times’ Topics Pages

“There’s are a lot of people in the news industry who are very skeptical of anything that isn’t news,” says The New York Times’ John O’Neil. As the editor of the Times’ Topic Pages, which he calls a “current events encyclopedia,” O’Neil oversees 25,000 topic pages, half of which — about 12,000 or so — include some human curation.

While the rest of the newsroom is caught up in the 24-hour news cycle, constantly churning out articles, O’Neil and his team are on a parallel cycle, “harvesting the reference material every day out of what the news cycle produces.” This means updating existing topic pages, and creating new ones, based on each morning’s news. (The most pressing criterion for what gets updated first, O’Neil said, is whether “we would feel stupid not having it there.”) A few of the Times’ most highly curated topics include coffee (curated by coffee reporter Oliver Strand with additional updates by Mike White) and and Wikipedia (curated by media reporter Noam Cohen),  as well as more predictably prominent topics like Wikileaks and Egypt.

The Topics team includes three editors and two news assistants, who work with Times reporters. “People give us links to studies they’ve used for stories or articles they’ve looked at, and this is something that we do hope to expand,” O’Neil said.

But half of the topic pages are “purely automated,” O’Neil said. And O’Neil is even contemplating contracting the number of curated topic pages, as people and events drop out of relevance. (The Topic pages garner 2.5 percent of the Times’ total pageviews.) O’Neil said he had read a statistic that roughly a third of Wikipedia’s traffic came from only about 3,000 of its now more than 17 million pages. “We’re concentrating more on that upper end of the spectrum.”

In a phone conversation, I talked with O’Neil about why the Times has ventured into Wikipedia territory, how the Times’ model might be scalable for local news organizations, and why creating a “current events encyclopedia” turns out to be easier than you might think. A condensed and edited version of that conversation is below.

LB: How did the topic pages develop?

JO: Topic pages began as part of the redesign in 2006. Folks up in tech and the website realized they could combine the indexing that has actually gone on for decades with the ability to roll up a set of electronic tags. The first topic pages were just a list of stories by tag, taking advantage of the fact that we had human beings looking at stories every day and deciding if they were about this, or were they about that. Just that simple layer of human curation created lists that are much more useful than a keyword search, and they proved to be pretty popular — more popular than expected at the time.

LB: What’s the philosophy at the Times behind the topic page idea?

JO: Jill Abramson‘s point of view when she started looking at this: When she was a reporter, she would work on a story for days on end, weeks on end, and pile up more and more material. You end up with a stack of manila folders full of material, and she would take all of that and boil it down to a 1,200-word story. It was a lot of knowledge that was gained in the process, and it didn’t make it to the reader. The question was: How can we try to share some of that with the reader?

My impression is that people find these pages terrifically useful. Not everybody comes to a news story with the knowledge you would have if you’d been following the story closely all along. News organizations are set up to deal with the expectation [that people] have read the paper yesterday and the day before.

LB: How do you go about transforming news stories into reference material? What does the process look like?

JO: What we found, as we did this, is that the Times is actually publishing reference material every day. It’s buried within stories. In a given day, with 200 articles in the paper, about 10 percent reperesent extremely significant developments in the field. Now we can take a small number of subjects, like Tunisia or Egypt or Lebanon or the Arizona shootings, and keep on top of everything, set the bar higher. We can really keep up with what the daily paper’s doing on the biggest stories.

LB: As you note, there’s a lot of wariness among “news” folks  around putting  effort into topic pages. For instance, when I talked with Jonathan Weber of The Bay Citizen, the Times’ San Francisco local news partner, about topic pages, he told me: ”people are looking for news from a news site….We’re not Wikipedia. You don’t really go [to a topic page] for a backgrounder, you go there for a story.” How would you respond to that?

JO: Our experience has been that that’s never been entirely true, and it’s becoming less true all the time. Look at the pound-and-half print New York Times, and think how much of that is about things other than what happened yesterday. Even in the print era, that was a pretty big chunk.

Then again, it makes sense for folks at a place like The Bay Citizen to be more skeptical about topic pages. A blog, after all, is all about keeping the items coming. And a site focused on local news would feel less need to explain background — hey, all our readers live here and know all that! — than if they were covering the Muslim Brotherhood, for instance.

LB: So what about the Wikipedia factor? Why should the Times be getting into the online encyclopedia business?

JO: I think Wikipedia is an amazing phenomenon. I use it. But there’s no field of information in which people would find there to be only one source. On Wikipedia, there’s the uncertainty principle: It’s all pretty good, but you’re never sure with any specific thing you’re looking at, how specific you can be about it. You have to be an expert to know which are the good pages and which are the not-so-good ones.

Our topic pages — and other newspaper-based pages — bring, for one thing, a level of authority or certainty. We’re officially re-purposing copy that has been edited and re-edited to the standards of The New York Times. It’s not always perfect, but people know what they can expect.

LB: What’s the business-side justification for the Topic Pages?

JO: We know that the people who come to the topic page are more likely than people who come to an article page to continue on and look at other parts of the site. It helps bring people to the site from search engines.

It’s also brand-building; it’s another way people can form an attachment. People can also subscribe to topic pages. (Every page produces an RSS feed.) We’ve begun to do some experimenting with social media. There are lots of people who want to like or follow or friend The New York Times, but a topic pages feed gives you a way of looking at a slice of this audience. It turns the supermarket into a series of niche food stands, so to speak.

LB: The Times obviously has a lot more resources than most local news outlets. Is developing topic pages something of a luxury, or is it something that makes sense to pursue on a more grass-roots level?

JO: At the Times, less than one half of one percent of the newsroom staff is re-purposing the copy. That makes it of lasting value, and makes it more accessible to people who are searching. If you think about a small regional paper, three editors would be a huge commitment. On the other hand, the array of topics on which they produce a significant amount of information that other people don’t is small. There’s a relatively small number of subjects where they feel like, “We really own this, this is key to our readership and important to our coverage.”

If people think of topic pages as the creation of original content on original subjects, it never looks feasible. If you think about it as re-purposing copy on your key subjects, I think it’s something more and more people will do.

                                   
What to read next
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Mark Coddington    April 12, 2013
Plus: BuzzFeed’s native advertising model, protecting anonymous sources at Fox News, and the rest of the week’s news about the future of news.
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  • http://twitter.com/PaulGlader Paul Glader

    #NYT seems to be on the right track with their topics pages, organizing knowledge and not just news. Strategy outlined here…

  • Kathleen Hansen

    For insight into one group’s use of, and opinions about, the Times Topics Pages, see our study in the Online Journalism Review http://bit.ly/gHRzeJ. Eyetracking results and a follow-up survey provided feedback from college students as they examine one of several different topics on the Times Topics Pages

  • Perry Gaskill

    Nice work, but it seems to me there are elements that could be added to this post for the sake of clarity. One of the advantages the NYT has in being able to put together topic pages is because the paper has been meta tagging its stories since 1981. The ability to run sophisticated archive queries against the tagging was released for researchers and developers two years ago via an API.

    The Bay Citizen doesn’t have such an ability because it hasn’t been around that long.

    Although meta tagging, at least in the absence of automated systems, can be a time sink, there are some benefits:

    The first is that it may make the job of people like Jill Abramson easier by cutting down on the stack of file folders. Research that can take weeks might be reduced to days or less. To that extent, the tags are an inward-facing journalistic tool.

    Another benefit, as somewhat pointed out, is that Pew studies, for example, have shown for a long time that newspaper readership has shifted into an older demographic with a likely cause being that younger readers lack understanding of the context of stories because they haven’t been engaged with the progression of a given topic over time. Being able to repurpose prior content to provide a backstory is a way to help with that.

    Still another benefit is a matter of replicability. Stories with a hard news hook presented as part of a package of other elements including context and chronology become much harder for third-parties to duplicate via simple aggregation or a quick rewrite.

  • http://twitter.com/loisbeckett Lois Beckett

    The Times’ long history of tagging its stories is crucial–thanks for bringing it up. And interesting thoughts, also, on the advantages of meta tagging.

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  • Circle of Blue

    In the past year, we at Circle of Blue (science and news organization reporting the global freshwater crisis) have also found topics pages to be a big hit with our readers.

    They came sort of organically, as it seems that they did for the Times: it began as a way for us to better archive our works, because sometimes different writers (located in different parts of the country) would write on virtually the same topic within 6 months time and not know that someone else had done a similar story that they could be referencing. But we also saw trends and patterns in our reporting: for example, we saw many stories on issues facing the 8 countries in the Himalayas region: drought, flooding, health, etc. So we categorized all of it and put it into a page…

    Himalayas page: http://www.circleofblue.org/waternews/himalayas/

    Our pages give a brief summary at the top, and then itemize our content into categories: longer in-depth features, graphics, and shorter news briefs that are from outside sources.

    Another example would be our specialty pages within our packages. For example, our Natural Gas Fracking page (http://www.circleofblue.org/waternews/featured-water-stories/michigan-fracking/) within our Choke Point: US page (http://www.circleofblue.org/waternews/featured-water-stories/choke-point-u-s/).

    The Fracking page is a great point of reference for people well-versed in fracking, and those who are new to the topic. The page not only lists our content, but also Pro-Publica content has been pulled in, along with other resources that fall into governmental, institutional, academic, or media categories. This way, if the reader has more questions, s/he can go to the longer pdf that is referenced in a shorter article.

    And stay tuned as we update our pages to make them more customizable and user-friendly: with our new Choke Point: China reporting that we are producing now, we are in the development stages of allowing the user to customize his/her experience on the page with widget boxes, much like on our home page (http://www.circleofblue.org/waternews). For example, there will be a section with featured stories and a section with infographics. If the reader wants to view 10 infographics at a time, but only 5 feature stories, s/he can do this. Also, there will be a Chinese section, so that the stories can be read in Chinese. We hope these customizable features engage our readers, depending on how familiar they are with the topic and what it is that they are looking for from our content.

  • Circle of Blue

    In the past year, we at Circle of Blue (science and news organization reporting the global freshwater crisis) have also found topics pages to be a big hit with our readers.

    They came sort of organically, as it seems that they did for the Times: it began as a way for us to better archive our works, because sometimes different writers (located in different parts of the country) would write on virtually the same topic within 6 months time and not know that someone else had done a similar story that they could be referencing. But we also saw trends and patterns in our reporting: for example, we saw many stories on issues facing the 8 countries in the Himalayas region: drought, flooding, health, etc. So we categorized all of it and put it into a page…

    Himalayas page: http://www.circleofblue.org/waternews/himalayas/

    Our pages give a brief summary at the top, and then itemize our content into categories: longer in-depth features, graphics, and shorter news briefs that are from outside sources.

    Another example would be our specialty pages within our packages. For example, our Natural Gas Fracking page (http://www.circleofblue.org/waternews/featured-water-stories/michigan-fracking/) within our Choke Point: US page (http://www.circleofblue.org/waternews/featured-water-stories/choke-point-u-s/).

    The Fracking page is a great point of reference for people well-versed in fracking, and those who are new to the topic. The page not only lists our content, but also Pro-Publica content has been pulled in, along with other resources that fall into governmental, institutional, academic, or media categories. This way, if the reader has more questions, s/he can go to the longer pdf that is referenced in a shorter article.

    And stay tuned as we update our pages to make them more customizable and user-friendly: with our new Choke Point: China reporting that we are producing now, we are in the development stages of allowing the user to customize his/her experience on the page with widget boxes, much like on our home page (http://www.circleofblue.org/waternews). For example, there will be a section with featured stories and a section with infographics. If the reader wants to view 10 infographics at a time, but only 5 feature stories, s/he can do this. Also, there will be a Chinese section, so that the stories can be read in Chinese. We hope these customizable features engage our readers, depending on how familiar they are with the topic and what it is that they are looking for from our content.

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