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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Sue Robinson

Sue Robinson is Helen Firstbrook Franklin Professor of Journalism at the University of Wisconsin.
“Until our engagement journalism tactics confront the reality of discursive silos in which you believe this happened, I believe that happened, and we never end up with a shared set of facts…they will fail.”
“Get ready to answer your door not only to campaigns’ canvassers but also to a local or regional reporter — especially if you live in a rural area or are a member of a marginalized community.”
“‘Engagement specialist’ will really just be ‘reporter,’ and those journalists declining to engage in these new ways will find their networks limited to other reporters like them.”