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From newsroom to newsletter: How local journalists are DIYing important coverage via email
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Jan. 15, 2015, 1:52 p.m.
LINK: betasurvey.com  ➚   |   Posted by: Joshua Benton   |   January 15, 2015

nytimes-logoFor two decades, The New York Times has had a reader insight panel — a subset of its audience that it occasionally surveys to “better understand the reading habits, lifestyles and interests of Times readers. (They’re far from alone in this; here’s The Washington Post’s, for instance.) If you’re on it, as I am, you get occasional questions about whether you read a certain section, whether you’d be interested in a particular new Times product, and so on.

But now the Times is using its reader panel for journalistic purposes. For the first time, the results will be published in The New York Times Magazine. I got an email earlier this week under the name of new magazine editor Jake Silverstein (emphasis mine):

Dear New York Times Reader Insight Panel Member,

Whether you are a new Insight Panel member, or have been with us for years, we want to thank you for the invaluable feedback you provide as valued New York Times reader.

Today we have a very special survey. For the first time, results of this Readers Insight Panel survey will be published in The New York Times Sunday Magazine.

The survey covers a number of topics, but it’s all about you. Please note that some of the questions are very personal. In these instances we have provided a “Prefer not to answer” option. If, at any point during the survey, you feel that the questions are too personal, please feel free to stop and close out of it completely. We understand if you are not comfortable answering any or all of our questions. As with all NYT Reader Insight Panel surveys, all answers are strictly confidential. Answers will be reported in the magazine only in aggregate.

The survey should take about 10 minutes to complete. Just click on the link below or copy and paste the URL into your browser.

[link omitted]

Thank you very much for participating in our survey.

Sincerely,

Jake Silverstein
Editor, The New York Times Sunday Magazine

I won’t spoil the future reveal of this package for the magazine, other than to note that among the questions were “Who is the best American President ever?,” “Do you have any close friends of a different political party?,” “Have you ever had dinner with your neighbors?,” and “Let’s say you are at a party and people are talking about a particular book that everyone has read except for you. Do you admit you haven’t read it, or do you fake it?”

(Oh, and “Do you believe in God?”)

But I did want to note it as an example of a business-side operation (reader research) and editorial working together, in a way that shouldn’t anger any but the most vitriolic church/state scolds. Why engage an outside polling operation to find out what your readers think — when you’ve already built one in house? The Times’ Innovation report specifically called for more of this sort of collaboration:

The very first step, however, should be a deliberate push to abandon our current metaphors of choice — “The Wall” and “Church and State” — which project an enduring need for division. Increased collaboration, done right, does not present any threat to our values of journalistic independence…

We have an army of colleagues who are committed to helping deliver cutting-edge journalism and growing our audience. [For example?] The Analytics groups use data to learn about our readers’ changing habits as well as the effectiveness of our advertising and marketing. They also gather direct feedback from our readers about what they want from our apps and websites. This group translates those needs for Product and Design.

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