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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Archives: December 18, 2017

“Driving loyalty requires focusing on quality. Readers and reporters will be grateful.” Sarah Marshall
“Listen with the humility you would in any broken relationship you want to repair. And then be willing to make some changes.” Sally Lehrman
“It would be understandable for journalists to retreat altogether from engaging with people online, in an attempt at self protection. This would however help these antagonists achieve their goals of undermining trust in journalism and reporting.” Andrew Losowsky
“Simultaneously, a wave of pro-journalism TV shows, books, and podcasts will explode on the scene helping more and more citizens understand and appreciate the role solid, factual news plays in their daily lives.” Corey Johnson
“There will be experimentation with a Netflix model, where organizations start with what users want and then understand the economics of each area for journalism. Netflix has demonstrated very clearly that following users’ needs does not need to result in a drop in quality.” Tanya Cordrey
“We need to use the convening power of media to build network effects, where products get better the more people that use them.” Burt Herman
“Collaboration will be critical to advance how newsrooms use AI. That could mean a consortium of newsrooms working together on ambitious machine learning projects.” Rubina Madan Fillion