News organizations are fighting for attention. They’re competing against technology companies that are much more adept at personalization. Netflix, Amazon, and Facebook have created addictive products by predicting users’ future behavior and honing in on their preferences. The more data they gather, the more they refine this process. If media organizations want to capture some of that attention, they have to improve how they personalize their audiences’ experiences. Artificial intelligence presents a way to offer hyperlocal, personalized, and niche stories — without putting more pressure on already overloaded reporters.
In June, I participated in a fascinating roundtable at Columbia University’s Tow Center for Digital Journalism. It was a gathering of technologists, journalists, academics, and legal scholars discussing the implications of artificial intelligence in the news industry. Many of the questions raised involved whether newsrooms would be hesitant to embrace AI: How can we encourage collaboration between journalists and technologists? How do we change the culture for people to want to do this?
Some reporters may worry about the impact of artificial intelligence on their jobs. They may balk at the idea of an algorithm being able to rapidly write thousands of news stories. But many of the use cases for AI would make reporters’ lives easier and their jobs more fulfilling. For example, the Associated Press worked with firm Automated Insights to increase twelvefold the number of corporate earnings stories it produces. It estimated that it freed up 20 percent of reporters’ time to work on more complex stories. Reuters also produces thousands of automated stories each day, in multiple languages, from corporate and government data.
Meanwhile, The Washington Post used its robot reporter, Heliograf, on Election Day to cover congressional and gubernatorial races. The technology also allows the Post to cover all D.C.-area high school football games every week. BuzzFeed was able to supplement its on-the-ground reporting from last year’s political conventions by deploying a bot that interacted with attendees. These cases show how journalists can benefit from automation helping to expand coverage while freeing reporters up to do higher-level work.
There is evidence that AI may improve the quality of journalism itself. “In the case of automated financial news coverage by AP, the error rate in the copy decreased even as the volume of the output increased more than tenfold,” said Francesco Marconi, who co-leads AP’s automation and artificial intelligence efforts.
Like John Keefe, I expect to see more major scoops next year by reporters using machine learning. The Atlanta Journal-Constitution was a Pulitzer Prize finalist for its yearlong investigation on sexual abuse by doctors. They analyzed more than 100,000 disciplinary documents and other records to find cases that may have involved doctors’ misconduct. They used machine learning to analyze the cases and assigned each case a probability rating, based on keywords, that it was related to sexual abuse.
Local news organizations are essential to their communities, but they struggle to cover them amid layoffs and shrinking newsroom resources. AI could be used to automate some types of local stories, such as crime reports and coverage of school and community board meetings. This would give residents access to more hyperlocal, personalized stories, while freeing up reporters to focus on other projects.
Most newsrooms simply do not have the resources to invest in artificial intelligence. That’s understandable. It’s time consuming, and the payoff may not be immediately apparent. Collaboration will be critical to advance how newsrooms use AI. That could mean a consortium of newsrooms working together on ambitious machine learning projects. Academic institutions have already led much of the research surrounding artificial intelligence, so we could also see more news organizations partnering with universities. However it happens, AI will become increasingly common in newsrooms until it’s seen as an essential part of the reporting process.
Rubina Madan Fillion is the director of audience engagement at The Intercept.
Frédéric Filloux External forces
Nik Usher The year of The Washington Post
Sam Sanders Shine the light on ourselves
Tracie Powell The muting of underserved voices
Raney Aronson-Rath Transparency is the antidote to fake news
Mariana Moura Santos Think local, act global
Heather Bryant Building the ecosystems for collaboration
AX Mina Memes and visuals come to the fore
Juleyka Lantigua Women of color will reclaim and monetize our time
Imaeyen Ibanga Longform video leads the way
Bill Keller A growing turn to philanthropy
C.W. Anderson The social media apocalypse
Jassim Ahmad Thriving on change
Mike Caulfield Refactoring media literacy for the networked age
Amy Webb Listen to weak signals
Juliette De Maeyer A responsible press criticism
Yvonne Leow The rise of video messaging
Marie Gilot No assholes allowed
Joanne Lipman Journalists inventing revenue streams
José Zamora Revenue-first journalism
Pia Frey Address users as individuals
Hossein Derakhshan Television has won
Nicholas Diakopoulos Fortifying social media from automated inauthenticity
Claire Wardle Disinformation gets worse
Jennifer Coogan The future is female
Pete Brown Push alerts, personalized
Joanne McNeil Gatekeeping the gatekeepers
Cindy Royal Your journalism curriculum is obsolete
Emma Carew Grovum Newsroom culture becomes a priority
Lanre Akinola Making noise is not a strategy
Felix Salmon Covering bitcoin while owning bitcoin
Tamar Charney We get serious about algorithms
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Jim Moroney Newspapers have to be good enough for readers to pay for
Alan Soon The rise of start of psychographic, micro-targeted media
Niketa Patel Live journalism comes of age
Rodney Gibbs Tech workers turn to journalism
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Evie Nagy Pivot to mobile video frustration
David Skok Finding an information-life balance
Carlos Martínez de la Serna The new journalism commons
Alexios Mantzarlis Moving fake news research out of the lab
Craig Newmark Working together toward sustainable solutions
Rick Berke Value is the watchword
Jennifer Choi Standing up for us and for each other
Julia B. Chan Looking for loyalty in all the right places
Kinsey Wilson Facebook and Google: Help out or pay up
Gordon Crovitz Serving readers over advertisers
Jacqui Cheng Retailers move into content
Matt DeRienzo A recession, then a collapse
Raju Narisetti Mirror, mirror on the wall
Sydette Harry Listen to your corner and watch for the hook
Monika Bauerlein The firehose of falsehood
Helen Havlak Keywords, not publishers, power the world’s biggest feeds
Elizabeth Jensen Show your work
Jared Newman Venture funding and digital news don’t mix
Umbreen Bhatti The trust problem isn’t new
Kristen Muller The year of the voter
Carrie Brown Transparency finally takes off
Vanessa K. DeLuca Women’s voices take center stage
Tanzina Vega It’s time for media companies to #PassTheMic
Hannah Cassius The year of the echo-chamber escapists
Susie Banikarim R.I.P. Pivot to Video (2017–2017)
Kathleen McElroy Building a news video experience native to mobile
Nicholas Quah Stop talking trash about young people
Justin Kosslyn The year journalists become digital security experts
Mario García Storytelling finally adapts to mobile
Rachel Davis Mersey AI, with real smarts
Alastair Coote The year of self-improvement
Ruth Palmer Risks will grow for news subjects — especially minorities
Molly de Aguiar Good journalism won’t be enough
Taylor Lorenz Social and media will split
Corey Johnson The pro-fact resistance
Sam Ford The year of investing in processes
Mira Lowe The year of the local watchdog
Renée Kaplan The year of quiet adjustments (shhh)
Michelle Ferrier The year of the great reckoning
Rubina Madan Fillion Unlocking the potential of AI
Feli Sánchez The year for guerrilla user research
Rasmus Kleis Nielsen The Snapchat scenario and the risk of more closed platforms
Rodney Benson Better, less read, and less trusted
Andrew Haeg The year journalists become relationship builders
Ernst-Jan Pfauth Publishing less to give readers more
Charo Henríquez Training is an investment, not an expense
Debra Adams Simmons And a woman shall lead them
Pablo Boczkowski The rise of skeptical reading
Alice Antheaume Are you fluent in AI?
Sara M. Watson Feeds will open up to new user-determined filters
Damon Krukowski Reviving the alt-weekly soul
Errin Haines At the ballot, it’s time to count black women
Jarrod Dicker Honesty in advertising
Nushin Rashidian Publishers seek ad dollar alternatives
Andrew Losowsky The year of resilience
Manoush Zomorodi Self-help as a publishing strategy
Kim Fox Audience teams diversify their approach
Jim Brady With the people, not just of the people
P. Kim Bui The reckoning is only beginning
Mary Meehan Real lives are at stake in rural areas
Vivian Schiller Pivot to tomorrow
Caitlin Thompson Podcasting models mature and diversify
Ray Soto VR reaches the next level
Matt Boggie The intellectual equivalent of the Dead Sea
Tanya Cordrey Finally, the seeds of radical reinvention
Mariano Blejman News games rule
Zizi Papacharissi Women come back
Dheerja Kaur Fun with subscription products
Amie Ferris-Rotman More female reporters abroad (please)
Eric Ulken The year local publishers get smart(er) about change
Kawandeep Virdee Zines had it right all along
Steve Grove The midterms are an opportunity
Dannagal G. Young Stop covering politics as a game
Emily Goligoski Looking beyond news for inspiration
Corey Ford The empire strikes back
Borja Echevarría TV goes digital, digital goes TV
Matt Carlson Attacks on the press will get worse
Jessica Parker Gilbert Design connects storytelling and strategy
Luke O'Neil The end is already here
Eric Nuzum Beyond the narrative arc
Christopher Meighan Passive partnership is in the rearview
Dan Shanoff You down with OTT? (Yeah, DTC)
Miguel Castro The arrival of the impact producer
Laura E. Davis Writing answers before you know the question
Doris Truong Computer vision vs. the Internet vigilantes
Andrew Ramsammy The year ownership mattered
Michelle Garcia Navigating journalistic transparency
Lucas Graves From algorithms to institutions
Edward Roussel Eyes, ears, and brains
Will Sommer The year local media gets conservative
Aron Pilhofer We can’t leave the business to the business side any more
Michael Kuntz The only pivot that might work
Sally Lehrman Trust comes first
Ståle Grut Reclaiming audience interaction from social networks
Richard Tofel The platforms’ power demands more reporters’ attention
Federica Cherubini The rise of bridge roles in news organizations
Trushar Barot The Jio-fication of India
Jamie Mottram From pageviews to t-shirts
Brian Lam Sketchy ethics around product reviews
Millie Tran and Stine Bauer Dahlberg (Hint: It’s about your brand)
Lam Thuy Vo Breaking free from the tyranny of the loudest
Tim Carmody Watch out for Spotify
S. Mitra Kalita The arc of news and audience
Mi-Ai Parrish Blockchain and trust
Basile Simon We need better career paths for news nerds
Kyle Ellis Let’s build our way out of this
Mary Walter-Brown Show a little vulnerability
Rachel Schallom Better design helps differentiate opinion and news
Monique Judge Letting black women tell their own stories
Daniel Trielli The rich get richer, the poor scramble
Cory Haik Suffering from realness, pivoting to impact
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Francesco Marconi The year of machine-to-machine journalism
Valérie Bélair-Gagnon Seeking trust in fragmented spaces
Marcela Donini and Thiago Herdy Collaboration is the way forward for Brazilian journalism
Joyce Barnathan It will be harder to bury the news
Cristina Wilson The year of the Instagram Story
Matt Thompson Here come the attention managers
Alfred Hermida Going beyond mobile-first
Sarah Marshall Loyalty as the key performance indicator
Adam Thomas Sharing is caring: The year of the mentor
Amy King Let’s amplify visual voice