Nieman Foundation at Harvard
HOME
          
LATEST STORY
Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
ABOUT                    SUBSCRIBE
June 5, 2024, 2:56 p.m.
Audience & Social

A new report from the Reuters Institute offers up insight into how readers around the world are thinking about the place of generative AI in their news. The study cast a wide net, surveying the general public in six countries: Argentina, Denmark, France, Japan, the U.K., and the U.S.

There has been much debate about the real impact generative AI has already had on news publishing. But among the public, the perception is relatively strong that generative is currently being widely used, and will only continue to change the industry.

On average across the six countries, the majority responded that journalists are at this moment “always” or “sometimes” using generative AI “with some human oversight.” That remains true across 11 different editorial tasks, including writing the text of an article, creating AI-generated images to use in place of photographs, doing data analysis, copyediting and writing headlines.

Looking ahead, 66% of respondents also said they expect generative AI will have a “very or somewhat large impact” on the news media industry.

The study’s outlook is bleak though when it comes to perceptions of whether generative AI will make the news media better or worse. Scientific research, healthcare, and shopping all received largely positive responses. News and journalism, meanwhile, received the second least positive outlook among the 14 categories, sandwiched between “equality” and “job security.”

Despite that overall pessimism, comfort levels with AI adoption do change substantially depending on what task is being done by journalists. The study was able to get granular, breaking down the editorial process into its different parts. People were, on average, most comfortable with AI tools being used to do basic copyediting (+38%) and translating stories into other languages (+35%). Still, more people were comfortable with using AI to write headlines (+16) or producing an audio or video version of a written article (+15) than were not.

When it comes to producing the core elements of a story though, that sentiment begins to change. -1% of people were comfortable with AI tools being used to write the body of text. -13% for using an AI-generated image when a photograph is not available. And -24% for creating an artificial author or persona to write and present the news.

Those comfort levels also varied greatly based on the beat at hand. People were relatively comfortable with generative AI being used to produce stories on fashion, sports and arts and culture coverage. That changed substantially when it came to using generative AI to produce stories on topics like international affairs, and most especially, politics.

Whether or not respondents were comfortable with stories written using AI tools, there was an overwhelming opinion that AI-generated news isn’t as deserving of their dollar, yen, or euro. Only 8% of people thought that news produced by AI is “more worth paying for,” compared to news produced by a human.

Respondents also said, at large, that they thought news produced using AI, “with some human oversight,” would be cheaper to make. 33% of respondents answered as such on average across the six countries. That’s one window into the perceived intention behind AI adoption in news media. From the outside, readers appear to think a driving factor in bringing generative AI into the newsroom is cost cutting.

News publishers who adopt AI may be flirting with eroding the already delicate trust they’ve built with their readers. Respondents thought that news produced using AI would be, on net, less trustworthy.

Across 12 different industries, news media was also on average one of the least trusted industries to use generative AI responsibly. Those who “strongly” or “somewhat” trusted news media on this point varied from 12% in the U.K. to 30% in Argentina. In most cases, its trustworthiness was trailed only by “the national government,” “social media companies” and “politicians and political parties.”

Show tags
 
Join the 60,000 who get the freshest future-of-journalism news in our daily email.
Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
“For Google, that might be failure mode…but for us, that is success,” says the Post’s Vineet Khosla
Browser cookies, as unkillable as cockroaches, won’t be leaving Google Chrome after all
Google — which planned to block third-party cookies in 2022, then 2023, then 2024, then 2025 — now says it won’t block them after all. A big win for adtech, but what about publishers?
Would you pay to be able to quit TikTok and Instagram? You’d be surprised how many would
“The relationship he has uncovered is more like the co-dependence seen in a destructive relationship, or the way we relate to addictive products such as tobacco that we know are doing us harm.”