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Nieman Journalism Lab
Pushing to the future of journalism — A project of the Nieman Foundation at Harvard

“Journalists have lost control of the story”: Twitter, tech bubbles, and the nostalgia of the technology press

Editor’s Note: I’m very happy to welcome Tim Carmody — who you may know from Snarkmarket, kottke.org, Wired.com, Twitter, or elsewhere — as a contributor to the Lab. Here he looks at how the increasing speed of media opens us to manipulation — and false nostalgia.

There’s nothing new about speculation bubbles, especially in the technology industry. It’s nearly impossible to be certain which new ideas or products will be able to do what they’re supposed to be able to — let alone whether they’ll be able to do so at cost or scale, if they’ll be adopted by the market, or if a competitor will get there first and better. And when everything’s happening quickly and everything seems exciting, it’s nearly impossible to tell a bubble from a real boom.

The only sure strategy for an investor or inventor is to get in early, push the company as hard as you can to attract attention and investment, and try to sell high, neither too late or too soon. When the economics of money and attention move too far past the economics of the underlying value, you get a bubble. When the money and attention slow, then stop, then rush in the opposite direction, the bubble bursts. The boom is over, if it ever existed at all.

There’s also nothing new about the press’s role in helping to inflate bubbles, worrying over them, and watching them burst. What is new, according to Federated Media’s John Battelle and Thomson Reuters’ Connie Loizos, is how the accelerated news cycle of blogs, Twitter, and other digital media forces the technology press to work at the same speed as the investors they cover — with the same worries about getting in early and beating competitors trumping the real value of the product. In this case, though, the product is their own journalism.

“For several years now,” writes Loizos, “savvy investors have been effectively gaming Twitter and mastering the ability to trumpet their investments in 140-word sound bites.” The credibility (in both senses) of the technology press, when mixed with Twitter’s easy ability to quickly pass on information without comment, gives those trumpet bursts an amplifier. “Journalists have lost control of the story. In rushing to retweet the latest auction results from SharesPost, we’re not thinking about what we’re writing or questioning what we’ve been told.”

Loizos elaborated on her argument in an email. “Thanks to Twitter and, to a lesser extent, other social media like Quora, information about startups and financings has become much more porous,” spreading good and bad information equally quickly, and in volume. “The first story out wins. For example, that first ‘scoop’ is what gets the most real estate by powerful aggregators like Techmeme, while every other story gets scuttled underneath it.” It also changes the relationship between a reporter’s sources and her audience. “[Now] we’re not just competing against one another as journalists but also against savvy investors and entrepreneurs who know they can reach just as broad an audience by delivering their news themselves via Twitter and their blogs.”

Loizos is a veteran of the last tech valuation boom and bust, reporting for the first-generation tech magazine The Industry Standard, founded by Battelle. Battelle’s Federated Media has since gone on to partner with a who’s who of current tech culture and business sites, from Boing Boing and TechCrunch to Business Insider and GigaOm. He sees a problem too, possibly bigger than VCs driving their investments.

The real bubble, or at least the more troubling one, is the “Internet interest bubble.” Here the press is not peripheral but central to the story.

In the new media landscape, “we have migrated to a more free-wheeling discourse driven by any number of interested parties,” Battelle writes. In addition to investors, we see “bankers trying to influence any number of outcomes, and sources within all manners of companies pushing their own agenda on Twitter, Quora, or in private conversations with bloggers and other media outlets…The tweets, conference utterances, and blog posts of these sources are instantly turned into ‘news stories’ by the post-cambrian publishing explosion of sites covering the narrative that was once the province of first-generation Internet magazines” like Battelle’s Standard.

Churnalism, in other words, is a much bigger problem than just press releases and wire stories. It’s everywhere — and creating an echo chamber unprecedented in its size and reach.

“Millions upon millions of people visit these tech news sites, because the narrative they chronicle is more important than it’s ever been,” Battelle writes. “Our industry impacts a huge swatch of society and culture, and increasingly is understood to be the core driver of pretty much all of business today.” And apart from contributing to a tech bubble, Battelle and Loizos think that the echo chamber crowds out better analysis and better stories in our news sources:

But where’s the bigger picture? Where’s the hold-on-a-minute-let’s-think-this-through-and make-a-few-phone-calls-and-see-how-it-develops approach? Where’s the conceptual scoop? The second-day (or even second week) analysis?

“There are stories about healthcare startups that are transforming lives that no one is reading,” Loizos told me. “I think behind-the-scenes profiles of employees who truly make Valley companies valuable are fascinating, but people don’t make time to write them because there’s still this unquenchable thirst for the same stories being written again and again: about the hottest new startup, the hottest new venture capital firm, the hottest new valuation, the hottest new application.” There’s also the comfort of the familiar: “in the tech universe, people could read about Twitter and Facebook” — or Apple and Google, etc. — “all day long and journalists — saddled with driving eyeballs — are giving them what they want.”

“It’s an exciting time, but it’s also pretty screwed up,” she adds.

Both Loizos and Battelle show some nostalgia for the tech coverage produced by magazines like the Standard in the 1990s — partly for the quality of the reporting or at least the relative sanity of print’s slower pace. But Owen Youngman, Knight Professor of Digital Media Strategy at Northwestern University’s Medill School of Journalism, is skeptical that things were any better a decade ago.

“In my memory,” Youngman told Loizos, “a lot of glossy magazines back then were by and for the same people that are running up valuations today, and they could make even the wispiest of ideas seemed substantial.” In an email, he added that “the nostalgia is more about the former number of high-gloss, high-profile, high-paying outlets for tech journalism, not necessarily for the journalism itself.”

In a recent article for The Atlantic, James Fallows voices a similar skepticism about our ability to accurately measure journalism’s present against its past.

“When I recently talked to people in the news business, historians, political scientists, and others about the current predicament of the news, every previous era looks innocent,” Fallows writes. Flux in journalism isn’t the exception, but the rule; and what seem to us like venerable staples like Time, Nightline, or NPR are both younger and were more radical than we typically remember. Ultimately, even that is the wrong question: “While it’s interesting and even useful to know whether today’s journalism marks a descent from past standards, what matters more is how it suits today’s needs.”

At the same time, even VCs themselves are balking at the speed of the market and how social media are disrupting their own practices. AngelList plays a similar role for investors and entrepreneurs that TechMeme plays for journalists and readers, using aggregation, filtering, and social media to manage the flow of information and create new opportunities for both. In “Why I Deleted My AngelList Account,” influential VC Bryce Roberts detailed how this approach conflicted with his own investment strategy and style:

At the earliest stages, it’s nearly impossible to pick the next Google so throw a lot of darts in the dark and hope you hit it. That high velocity, light touch style is certainly a viable approach to investing. It’s just not my style.

I tend towards a more concentrated approach to seed investing where we make fewer, larger, investments and take an active role in working with the companies we fund. Frankly, I just don’t buy the notion that making an investment is akin to throwing a dart in the dark. Worse, I think it’s a dangerous idea to promote…

Real or perceived, organic or manufactured, AngelList is in the business of generating heat. As I’ve said here and elsewhere, I tend to be interested in ideas and companies that most investors aren’t, so heat is generally a false signal for me.

Johnson’s post quickly drew a sharp response from Internet entrepreneur/provocateur Jason Calacanis. “Let’s be honest and just say what’s happening here: you’re pissed that you now have hundreds of angels swarming on deals that you used to be able to snap up at half the price…There are now *hundreds* of qualified and unqualified angels who are driven by sport and not return! They are betting with their own money — not some LP’s” — limited partners who invest in a venture capitalist’s aggregated fund rather than make individual investments — “and [they're] more excited by private companies than 4% muni bonds.”

The language is very different, but it’s not dissimilar to Youngman’s critique of journalistic nostalgia — or for that matter, Nick Denton’s defense of Gawker’s approach to web journalism to Fallows. People want what they want — and what they want is low-opportunity-cost fun. Nobody wants “to eat their vegetables,” to use Denton’s phrase for high-substance, high-prestige investigative journalism. These outlets need the support of institutions or nonprofits, not advertising and eyeballs alone.

It’s clear that both technology companies and technology journalism are on the cusp of something. Whether it’s a bubble or a boom, we can’t know. In the meantime, we have all of the problems of indeterminacy: practices and standards held over from an earlier period jostling against emerging conventions which offer something new.

Blogs and social media offer both entrepreneurs and journalists new modes of engagement with each other and a different kind of conversation with their readers. At the same time, the demands of traditional news formats can actually push us into stories that privilege new forms of manipulation. Reporters seeking a news peg for an analysis-driven story about a popular company can find quotes from blogs, Twitter, or Quora as easily as they can from a company’s press release, putting the same texts and voices into circulation.

Finally, news outlets have to recognize that a big part of their readership is driven by popular speculation, particularly if their coverage focuses on hot startups, big IPOs, and new deals. If a valuation bubble bursts, those eyeballs vanish too. Investing in deep analysis, conceptual scoops, alternative content, experimental storytelling — and the reporters who can produce those stories — is a terrific hedge against that dangerous future.

Photo by Najat Ahmad used under a Creative Commons license.

                                   
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  • http://twitter.com/Richard_SF R_SF | DEVVY AWARDS

    Interesting to me how Nieman Lab had to “package” its tweet to this story at least two different ways, and yet mine is the first comment? … That says something in itself. I commented in a twitter reply:

    RE: (undermined value of journalism?) A. This question even has to be asked?

    B. Though I have gained a lot of value from numerous Nieman twitter posts from timer to time, I would say that on the whole, for a body doing “inquiry” largely into the state of journalism in the digital age, the twitter medium’s limitations really do sometimes SUBTRACT value vs add, in my opinion, as an information designer/UX architect.

    With headline text constraints of 140, minus compressed link length, minus a tag perhaps, minus a reply address perhaps, the remaining character count is so short, it is very hard to do more than: *Reference something, *source it, *link it, maybe a one word comment: “sad”, or “promising”.

    I would have a to see a really comprehensive authoritative study conducted with the best scientific polling methodologies to understand to what extent the various PREMISES of the way journalists tend to use micro-blogging works:

    I think hands down as crowd-sourcing news filter, aggregator, it is incomparable…. The lexis teletype (if somebody uses that cliche “on steroids” one more time i want to pull the plug on them, power them down) reinvented, the police radio scanner, the CB radio, the news wire all combined with instant access to people connected to data, sometime first-hand eyewitness reporting.

    But for the second purpose: “An Advertisement” — to come read my blog post, or “Go read so and so’s blog post” or news story, I wonder what the click through rate is, across all sorts of demographics. I know it would vary wildly, and vary during times of day, how much spare time someone has, etc.

    But MY PREMISE is that, like everything, a successful utilization of a mediaform often can lead to oversaturation. I don’t think we are there yet — and people can unsubscribe as they like. BUT, why in the world twitter has not provided a more nuanced level of granular control to FREQUENCY of tweets i want to get from XX person I follow, I have no idea. All I know is, they should. It’s such a no-brainer.

    Eventually we will probably GET granular control PER USER we follow, with keyword filtration, such that “I only want to see posts from NAME-OF-PERSON-WHO-TWEETS-WAY-TOO-FREQUENTLY only on subjects containing these keywords: economy, Wisconsin, education, funding… and specifically suppress all posts with keywords dentures, thyroid, Charlie Sheen, Obama…. As a UX Designer, I would make this changeable “on-the-fly” by right-clicking on a user’s name which would always bring up such preferences and you could — if you chose to — modify those filters, or turn them off alltogether seeing everything, including the denture tweets.

    So, when one pre-emptively ends a discussion of “too many headlines” by saying “then unsubscribe from people”, that’s what happened with me and Nieman Labs … Y’all had so many freakin posts per day, it flooded my stream.

    So, my real purpose for posting goes to my second brief twitter response: (Someone had posted she thought this was a great article — and it is. But my response has to do with NIEMAN’S USE OF TWITTER, not the article)

    @denielsen @NiemanLab WHAT’s good about it? Honestly? How’s it any different from FoxNews doing promo “are TV shows showing too much sex?”

    Bottom line: If there is degradation going on in journalism due to the twitter effect, count yourself as part of the twittering. You’re right up there in the middle of it all, twittering this, twittering that, arguably WAY WAY disproportionately to the value add. That’s this person’s opinion.

  • http://www.youbrandinc.com scottscanlon

    Well written and changed my perspective on a few things. Still feels that journalism is going to be lost in the wilderness for another few years or so….

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