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Nieman Journalism Lab
Pushing to the future of journalism — A project of the Nieman Foundation at Harvard
Traffic on highway

Coming in the side door: The value of homepages is shifting from traffic-driver to brand

At leading media companies, like The New York Times and The Wall Street Journal, the majority of traffic now bypasses the homepage.

Moving on from newspapers, journalism industry soothsayers are now predicting the decline of something much younger: the homepage.

As with newspapers — which haven’t so much disappeared as been pushed off center stage — few are saying that homepages will disappear completely. But as more people enter news sites sideways — via search engines, links they see in emails, or via Facebook and Twitter — newsrooms are finding their homepages aren’t the starting points they once were. And the propulsive growth of mobile devices has accustomed news sites to presenting more than one face to the digital audience, through some mix of mobile-optimized sites, native apps, and responsive design. (You now have news outlets talking about their desktop sites almost as an afterthought to mobile-first development.)

(I’m willing to bet that you got to this very article through some non-homepage channel; less than 7 percent of visits to Nieman Lab start on our homepage.)

At the same time, traffic patterns seem quite divided between those who dive deep into social media and those who still head for news orgs’ front doors. Just 9 percent of Americans reported getting news through Facebook or Twitter “very often,” according to the Pew Research Center’s Project for Excellence in Journalism’s 2012 State of the News Media Report.

Earlier this summer, we reached out to a number of news organizations to see what they’ve been seeing in recent months. Take The New York Times, for instance. In early 2011, the Times was typically seeing 50 to 60 percent of its visits come from people starting at the homepage of nytimes.com. More recently, that number had dropped a bit, with 48.6 percent of site visits starting there in March. Search engines drove 17.1 percent of traffic to the newspaper, and social is still just a blip: 3.1 percent of New York Times traffic came from Facebook, and 1 percent from Twitter.

But for brands that don’t have the history of the Times, the side door can be more important. At Buzzfeed, a whopping 37 percent of traffic comes from social networks and 17 percent from search, a spokeswoman told me. Of course, Buzzfeed makes virality a key tenet of news production — even if it means hooking readers with tacky celebrity photos and tags like “interspecies cuddling” — so it makes sense that social would be a significant part of how Buzzfeed distributes content. On the more muted side of the news, ProPublica tells me it gets “a lot more” traffic through search, social, and email than from direct-to-homepage visits.

Google’s Richard Gingras has argued that shifts in audience flow mean that we ought to be reconsidering “the very definition of a website,” and the possibility that it’s time to put “dramatically more focus on the story page” rather than the homepage. In a piece for Folio, Atlantic Digital editor Bob Cohn wrote that the homepage serves an important purpose as the “ultimate brand statement,” but isn’t nearly as important as a place to drive traffic.

In fact, a remarkable 88 percent of traffic to The Atlantic comes in sideways, meaning just 12 percent of site visits begin on the homepage. When I spoke with Cohn, he echoed Gingras on the importance of story pages, and said the homepage is a place to glean “the sensibility and the content areas of the site.”

“The trick is not to worry about where they’re coming from — the trick is what are they doing after they come.”

“The article page is now the principal way that people arrive at The Atlantic,” Cohn said. “The old mantra that every page needs to be a homepage has never been more true. People come for the article, and the goal is to give them a clean and interesting reading experience for the article — elegant, not too crowded, some art, a pull quote if the piece is long enough — and beyond that to make sure that we are giving the reader a sense of what else is on our site.”

Revisiting a series of questions Josh posed back in March 2011, I asked about a dozen news organizations for data detailing the following over the course of a recent 30-day period:

1. What percentage of your traffic comes from search engines?
2. What percentage of your traffic comes from facebook.com?
3. What percentage of your traffic comes from twitter.com?
4. What percentage of your site’s visits begin on your front page?

Only a handful gave me exact figures. But others were willing to speak generally about how traffic habits are changing, and what their organizations are (and should be) doing about it.

Raju Narisetti, managing editor of The Wall Street Journal Digital Network, says the shift away from the homepage is clear but that subscribers and non-subscribers frequent the homepage at different rates. (Narisetti broadly discussed traffic numbers in an interview, but The Wall Street Journal declined to provide specific percentages.)

“Sixty percent of our audience is not coming through the homepage, so already the majority is not experiencing the homepage,” Narisetti told me. “I’m more focused on the behavior of our subs versus our non-subs. Our subs come to the homepage in big numbers because they pay for it — they bookmark it. The non-subs tend to find out about our stories through other ways, so they come in sideways.”

He says social media traffic to the site accounts for anywhere from 6 to 10 percent. On the day after President Barack Obama announced his support for same-sex marriage, for example, social traffic was on the high end. (Narisetti attributes that spike in part to a Wall Street Journal Storify detailing Twitter reaction to the news.) But even as social grows, and people find their way to Journal stories without ever laying eyes on the homepage, Narisetti says it remains a critical area for editors to convey their news judgement.

“Ultimately, the curated aspect of the homepage brings people to big brands, right?” he said. “The trick is not to worry about where they’re coming from — the trick is what are they doing after they come. If they come sideways, can I get them to actually go to the homepage? That won’t happen if I diminish the value of homepage internally. I still need to make sure the homepage is engaging — just not get too hung up on people coming there first…It’s more of an engagement play than a front-door-audience play these days.”

“Anything we can do besides just words is something I’m thinking a lot about, and I think matters. We’re probably not doing it as fast as we should.”

Narisetti says the Wall Street Journal’s numbers are comparable with other big papers like The New York Times. His previous employer, The Washington Post, declined to share their traffic percentages. Its Beltway rival Politico would only provide wide ranges of traffic percentages. It said between 35 percent and 50 percent of its traffic begins at the homepage, for example. The Los Angeles Times was similarly cagey.

At a smaller outfit, ProPublica news apps editor Scott Klein, says publishing frequency affects readers’ traffic habits.

“ProPublica’s kind of the Galápagos Islands of news organizations,” he said. “We have very different species here. For most news websites, the homepage — because it changes so often throughout the news day and because so much of what they do is about what’s happening at this very moment — their homepages are where users tend to start. At ProPublica, we get a lot more traffic from social, search, links, and our email than we do through the homepage. But the homepage provides a crucial function, which is that it expresses the editor’s vision of the organization. And for somebody who doesn’t know who we are, it explains who we are, what we do, and how we do it.”

Klein said he wasn’t able to determine how many ProPublica readers start at the homepage, but that about 24 percent of traffic comes through search engines, 9 percent through Facebook and Twitter, and 8 percent via links in ProPublica’s email newsletters.

Everyone I interviewed agreed: The homepage can and should stay. But what needs to be done about story pages now that more and more readers are starting there? The Atlantic’s Cohn says one key is to bring in more photos and images.

“Less text and more visuals are going to help on most of our pages,” he said. “We’re not the text-heaviest site out there, but larger photos, better photos, more energetic ways of teasing other content. Headline fonts that convey the sensibility and the energy of the site. Anything we can do besides just words is something I’m thinking a lot about and I think matters. We’re probably not doing it as fast as we should.”

So when’s the redesign? “Calling it a redesign is too formal, too print-like,” Cohn said. “We’re constantly tweaking.”

Note: Data is from a variety of periods, varying by news site, in the first half of 2012. ProPublica couldn’t provide traffic data related to visits that begin on the homepage.

We’d love to know about traffic patterns to your site. If you’re willing to share, please leave answers to our four questions in the comments section. For some more guidance, check out this earlier post.

                                   
What to read next
Mashable_GrumpyCat-cc
Joseph Lichterman    July 22, 2014
The site known for social media and tech coverage has hired nearly 30 more editorial staffers since October and, like BuzzFeed before it, is expanding into more general interest news.
  • http://twitter.com/GGPeiro gabriel garcia

    After reading the article i couldn’t help noticing the catchy features this same webpage is implementing. I think The Zen Mode is really cool but I’m particulary hooked with the ghostly sidebar. Is like I need to read what the hell are you hiding there… gues the trick is not going to work for long but nice work!

  • JBryllars

    The Home Page is essential – for our security of mind if nothing else. AND FOR BEING
    ABLE TO CHECK WHERE WE ARE AND WHO WE ARE DEALING WITH AND HOW TO COMMUNICATE in extremis. Without it the world will become thin air – and I for one will abandon it.

  • http://twitter.com/davelucas Dave Lucas

    If the home page is “portalized” properly, some readers could be convinced to make the newspaper home page THEIR computer homepage… but you need a sidebar of links directly to Google, Facebook, Twitter, Drudge and maybe a way to add a few “personal favorites”…

  • Theallyadvertisinggroup

    It’s not about what is being said, the comment was 100% accurate when stating “It’s about what the traffic that reaches your site is going to do?” The better question is DO YOU KNOW what to do with the traffic or are you simply focused on media choice — not your process to produce profits and opt-in leads and ‘likes’?… This is the “new age” in a nutshell.
     

  • tgdavidson

    ” *now* bypasses the home page”?  (Emphasis added)

    Wow. Folks, it’s been this way for YEARS, possible more than a decade. OTOH, it’s nice to catch up the laggards. OTOH, if this surprises anyone other than the most-staid curmudgeon, you need to get out more.

    Repeat after me: Every page is a “home page.” It’s long past time to kill the analogy to the print front page. Once and for all.

    (Oh, Nieman? About half the comments below are bot spam. Perhaps it’s time to write about moderation next.)

  • http://www.facebook.com/profile.php?id=568249730 Jimmy Orr

    This is good.  It’s exactly the same thing here at the Los Angeles Times.  More and more and more of our audience reaches us through article pages.  A significant percentage.  The whole key, as has been mentioned, is to keep the reader on the site after they land.  That’s the challenge.  We launched an initiative here called “No Story Left Behind” a year ago that was designed specifically to increase page depth.  So when people land on our article pages, we keep them onsite.  And we’ve had measurable success in doing so.

  • http://twitter.com/girljournalist Staci Baird

    This has mega implications on page design! So excited to see some actual data to back my rants about the article page being the new “home” page! Thx for sharing.

  • Scott Brodbeck

    The article talks about large national news orgs. Here’s some perspective from a hyperlocal website in the Washington, D.C. area. 

    Our 1.25m pageviews are split almost evenly, 50 percent for the homepage, 50 percent for article pages.

    Our traffic is:
    35% direct
    32% search engines10% email subscriptions
    8% Facebook (1/5th mobile)
    5% Twitter

    While social media traffic is obviously important, I think homepage traffic is an important indicator of reader loyalty and engagement, along with the strength of your news org’s “brand.” A balance is necessary. If the vast majority of readers are coming to you via “discovery” links and shares, instead of deliberately seeking you out, you’re in a precarious position in terms of maintaining that traffic and attracting premium ad buys.

  • Gary Ragusa

    I completely agree with Scott, but would expand the balance of homepage importance and side door importance to all news organizations with a branded destination (of course, not so much for the AP or other syndicators).  

    But, first, a little insight on the numbers.  If your news site generates 10 M home page views of 50 M total page views, that does not mean that 40 M is driven from side doors.    Many of the 40 M views are driven (or attributed) to the home page at some point of the user’s session.  Echoing Raju’s comment on the importance of the homepage during a user’s session.

    We work with digital editors with over 1,000 front pages worldwide (including large front door driven sites and small side door driven sites).  On average, for branded news properties with sufficient daily content, we see that 60% of all the article views (40M above) can be attributed to the home page or a section front.  The remaining 40% breaks down to search, social, aggregators, etc.  

    But, that means the homepage and section fronts drive approximately HALF (60% x 40 M = 24 M) of ALL page views for an entire site (50M).  That’s pretty powerful, even if they don’t start on the homepage.

    Our advice:  Don’t give up on the Homepage and Don’t abandon Social/Search/Etc.   

    The Homepage is where you build and support your core audience and the Article Page is where you drive core users and introduce new users (through side doors) further into your site.   

    Both are critical.

  • http://www.PromiseMedia.com Scott Bateman

    I’ve seen a lot of analytics for a lot of sites, and it often depends on which marketing tactic the site emphasizes the most.

    Some newspapers are great at promoting their sites, so they get heavy traffic to the home page. Others are great at search engine optimization, so they get heavy traffic to inside pages.

    In other words, it often just depends on the situation.

  • http://www.facebook.com/carolineoutside Caroline D’Angelo

    Thanks for the food for thought - 

  • http://abdallahalhakim.tumblr.com/ Abdallah Al-Hakim

    this is why it is super important to understand your referral sources. Also, as the article alluded to – many pages could act as your landing page which means you have to have a good branding presence across your web digital footprint

  • Alan

    In our case (www.tradememe.com) most of our traffic is on our homepage and our topic pages are not that popular. I guess that would make sense since our homepage is aggregating news stories.

  • baofu422

    tinyurl.com/cyk9xz2

  • http://twitter.com/DennisMortensen Dennis R. Mortensen

    This is a fascinating question in today’s media space and I generally think this is a wonderful article that provides good insight into news media traffic patterns and general traffic distribution. However, I am not so sure the question asked helps shine much light on whether the home page as a concept is more or less important today.

    “what percentage of your traffic comes from …” is not an optimal analytical question. I would suggest one phrase this more along the lines of: “what percentage of your article views can you attribute to …”.

    If you take the above view you will see that 10 visits from a loyal home page reader yields, say 35 article views, and 10 visits from a flyby visitors yields 13 article views

  • Eric_May

    In the not too distant future there will be a shift: doing 100 stories a day on a “portal” will not pay in terms of audience share as much as the ability to consistently predict the 7-10 stories each day that most people want “answers” to, and build them in such a way (with “real” and importantly deep content) that will give those people lots of ways “into” the story and keep them engaged. This will be the key job skill required for producers for online platforms: hmmmm sounds a bit like producing a newscast.

  • Kevin von Gillern

    Jimmy, I would be interested in speaking with you regarding your “No Story Left Behind” initiative and what you’ve done.  I’m consulting with the Columbus (OH) Dispatch and working on helping them to redesign several of their web properties.