The essential Danny Sullivan takes a look at what kinds of emails Gmail’s new inbox is disadvantaging.
For the non-Gmail users among you: Google recently split what had been one inbox into five: Primary, Social, Promotions, Updates, and Forums. The idea is your random Facebook notifications should end up in social, quasi-spam from your Banana Republic should end up in Promotions, and the like. It’s an interesting idea, but some preliminary data seems to show that emails shuffled out of Primary end up getting read less.
And that’s an issue for news organizations, for whom email newsletters and breaking news alerts can be an important vector for traffic — and whose emails are often ending up in Promotions or Updates these days.
Mailchimp also had a post on this, and asked the important question:
A lot of people have asked how they can get their email delivered to the Primary tab. In response, I’ve heard several suggestions claiming to have found a solution, but none of those panned out.
I’ve tested something like fifty configurations of headers, content, and authentication and I’ve come to one conclusion. The best way to get into the Primary tab is to have your subscribers put you there.
Unfortunately, making that ask isn’t as easy as one might like.
2 comments:
I think if you were to ask a sample of users about the “preliminary data seems to show that emails shuffled out of Primary end up getting read less.” quote, they’d say that:
1) That’s the idea.
2) This is a good thing.
Google makes it easy for users to move email to different inbox tabs should they choose to. I’m afraid publications will just have to get used to not having control over the user’s inbox seeing as it’s not theirs to control. This just speeds up the process on the user’s end.
The new tabs put more of an onus on brands to build relationships with consumers through increased engagement. It will take genuine customer service and a consistent content strategy to get moved
from “promotions” to “inbox”
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