Nieman Foundation at Harvard
HOME
          
LATEST STORY
Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
ABOUT                    SUBSCRIBE
Oct. 9, 2013, 12:13 p.m.
LINK: brianabelson.com  ➚   |   Posted by: Caroline O'Donovan   |   October 9, 2013

We know pageviews mean nothing — and yet media types still think about them all the time. That’s the premise of Knight-Mozilla fellow Brian Abelson’s new, well-worth-reading essay “Whither the Pageview Apocalypse?”

Abelson argues that we talk about the death of pageviews without changing our behaviors because the web analytics industry, to which publishers and advertisers are beholden, has carefully scripted a narrative in which the pageview is burned up — and that from its ashes, new metrics rise for them to control.

Yet, having experimented with many “actionable”, rather than “vanity metrics,” I can tell you that their results are often just as murky and misleading. Engagement is a moving target; A/B tests, when poorly designed, often produce inconclusive results; event tracking, while incredibly powerful, does not readily enable comparisons across varied contexts. And, even when these tools are utilized to their full potential, it can be very difficult to translate their insights into action. The fact of the matter is that there are no silver bullets, no secrets to be revealed just beyond the pageview. All there is is hard work, open dialogue, and relentless experimentation to find what works in your particular context. After all, we’re talking about measuring the complex behaviors of millions of people.

The takeaway: Be wary of any pronouncement of something’s total destruction. Apocalyptic narratives can be cleansing and relieving, but they rarely address the nuances of a disruption.

Show tags
 
Join the 60,000 who get the freshest future-of-journalism news in our daily email.
Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
“For Google, that might be failure mode…but for us, that is success,” says the Post’s Vineet Khosla
Browser cookies, as unkillable as cockroaches, won’t be leaving Google Chrome after all
Google — which planned to block third-party cookies in 2022, then 2023, then 2024, then 2025 — now says it won’t block them after all. A big win for adtech, but what about publishers?
Would you pay to be able to quit TikTok and Instagram? You’d be surprised how many would
“The relationship he has uncovered is more like the co-dependence seen in a destructive relationship, or the way we relate to addictive products such as tobacco that we know are doing us harm.”