Nieman Foundation at Harvard
Business Insider’s owner signed a huge OpenAI deal. ChatGPT still won’t credit the site’s biggest scoops
ABOUT                    SUBSCRIBE
July 18, 2018, 12:45 p.m.
Aggregation & Discovery

On a big story like the Helsinki Trump/Putin summit, Google News’ algorithm isn’t up to the task

The algorithm that ranks content can make some truly strange decisions. What set of signals is Google News looking for?

Imagine that you came back home after a busy day of work and wanted to catch up on the news about the Trump/Putin summit. This is, in fact, exactly what I did Monday.

I knew some interesting stuff had happened, but I wanted to dive deeper — to see multiple stories and get different perspectives. Google News seemed like a good place to start.

But look what I found at the top of the “Full coverage” page for the Trump/Putin press conference:

All four of these items come, directly or indirectly, from Fox News. Even worse, none of them is a factual report about the press conference — and all are commentary from the conservative end of the political spectrum, more specifically Trump sympathizers:

The fact that Google News thinks the four most important stories about the summit all come from or are based on Fox News is just stunning. Especially considering that the fallout from the press conference included criticism of Trump from conservative voices like Bob Corker, Lindsey Graham and John McCain.

Look, I understand that we have a polarized political environment and that publishing a partisan spin on the news is a reliable way for digital publishers to build an audience. One of the reasons I would go to Google News is to find different perspectives on an important story.

But my experience suggests that the Google News algorithm is, quite simply, broken. It is not only incapable of separating factual reporting from commentary — it can’t even provide a semblance of left/right balance on a story as polarizing as this one.

Google is not very transparent about how Google News works — here’s what they say on Google News Help. I would speculate that there are a couple of factors that explain what I saw:

  • First, that the Google News algorithm is prioritizing video or web pages containing video (such as all four of the links I saw).
  • Second, that Google News is valuing social signals — how content is behaving on social media, where partisan speech drives the most shares — rather than just the nature of the content (news reports vs. commentary) and/or the reliability of the news sources.

I do understand that it’s hard to build algorithms that can reliably differentiate news reports from commentary, and I also understand that tech companies are reluctant to get into the business of differentiating publishers based on quality or reliability. These are hard technology problems. But while there has been plenty of attention paid to Facebook’s role in propagating misinformation, and even a fair amount of attention to the flaws in Google’s YouTube recommendation algorithm, thus far Google News seems to have escaped the harshest criticism.

Google needs to tell us more about how its Google News algorithm works — and figure out how to apply technology (or technology plus human judgment) to do a better job of ranking stories that are the focus of so much partisan spin.

I don’t think that this requires rethinking all of Google News; the majority of news coverage never enters the partisan spin machine. But for stories like the Trump/Putin summit, the Google News algorithm seems to be failing entirely.

Rich Gordon is a professor and director of digital innovation at the Medill School of Journalism, Media, [and] Integrated Marketing Communications. A version of this post originally ran on Medium.

Photo of a “Kick Google aus dem Kiez” (“Kick Google from the Neighborhood”) protest June 14 in Kreuzberg, Germany by GloReiche Nachbarschaft used under a Creative Commons license.

POSTED     July 18, 2018, 12:45 p.m.
SEE MORE ON Aggregation & Discovery
Show tags
Join the 60,000 who get the freshest future-of-journalism news in our daily email.
Business Insider’s owner signed a huge OpenAI deal. ChatGPT still won’t credit the site’s biggest scoops
“We are…deeply worried that despite this partnership, OpenAI may be downplaying rather than elevating our works,” Business Insider’s union wrote in a letter to management.
How Newslaundry worked with its users to make its journalism more accessible
“If you’re doing it, do it properly. Don’t just add a few widgets, or overlay products and embeds, and call yourself accessible.”
How YouTube’s recommendations pull you away from news
Plus: News participation is declining, online and offline; making personal phone calls could help with digital-subscriber churn; and partly automated news videos seem to work with audiences.