Nieman Foundation at Harvard
HOME
          
LATEST STORY
Rebooting the Minnesota Star Tribune: A conversation with Steve Grove
ABOUT                    SUBSCRIBE
Aug. 1, 2013, 1:18 p.m.
LINK: blog.mailchimp.com  ➚   |   Posted by: Joshua Benton   |   August 1, 2013

Email providers Mailchimp — they handle Nieman Lab’s daily and weekly emails; we’ve been happy with them — have a case study up on their blog on how — despite Quartz’ desires to be a future-friendly news org — it’s found good old-fashioned email to be a surprisingly important part of their content mix.

They pay attention to those readers, too, learning from the things they click — and don’t click — on. “We look at that pretty closely,” [former Nieman Labber Zach Seward] says. “In general, we see that people don’t much click on links in the first half of the email, which makes sense since those are part of pretty concise news summaries. But they click a lot on the links to opinion pieces and ‘random discoveries’ that we include in the second half of the email, which also makes sense. Sometimes we notice a particular link is really popular among our readers and assign a follow-up story for Quartz based on that. So there’s a bit of a feedback loop in the click data.”

Each Quartz Daily Brief, from start to finish, involves about five or six people. “Generally one person writes and one person edits and sends, per edition,” associate general manager Sara Lerner says. The Quartz team built a plugin to integrate MailChimp with their custom WordPress content management system. They use permissions so that only editors can send the campaigns, but everything happens within one interface. With readers and contributors spread out all over the world, though, it’s the sending and subsequent updates where things can sometimes get a little complicated.

(Nerdy aside: For what it’s worth — and mainly because we’re a lot smaller than Quartz — the Nieman Lab daily and weekly emails are designed to involve zero people. It uses Mailchimp’s ability to send regular emails based off the content of an RSS feed. I built a custom RSS feed that uses WordPress template tags to create a single RSS item, with all the email’s desired content — pulling in our stories and the latest from Fuego — that’s ready to go at 3 p.m. Eastern Monday to Friday. So I’m basically able to use the power of WordPress templating to generate an automated email. The opposite of Quartz’ approach, but evidence that Mailchimp’s tools can be made to work with a number of different workflows.)

Show tags
 
Join the 60,000 who get the freshest future-of-journalism news in our daily email.
Rebooting the Minnesota Star Tribune: A conversation with Steve Grove
“We would like to see at least 25% of our P&L look different in a couple of years than it does now…I don’t think any media company right now can just be banking on subscriptions to save the day.”
Collaboration helps keep independent journalism alive in Venezuela
In recent weeks, Venezuelan journalists have found innovative ways to keep independent journalism alive; here are some of their efforts.
The Salt Lake Tribune, profitable and growing, seeks to rid itself of that “necessary evil” — the paywall
The first daily newspaper in the U.S. to become a nonprofit has published a refreshingly readable and transparent annual report.