Gen Z demands personality from journalists

“In 2022, we must embrace innovation and take Gen Z seriously as news consumers.”

In 2022, Gen Z will seek out a highly tailored news diet — and more — from media organizations.

While focusing on Gen Z content strategy over the past couple years, I learned that it’s a generation willing to demand more from any entity, including media.

Many companies, both inside and outside news, are trying to determine what Gen Z wants. After all, these digital natives, who have spent their lives on the internet, have significant spending power and “are on track to be the most well-educated generation yet.”

Gen Z values authenticity. They crave reality after growing up among scores of Photoshopped advertisements; they believe strongly in ethical consumption and value high-quality experiences. I believe they’ll demand these things of the news industry, and that it will lead to a call for radical transparency.

Journalists who’ve found success with young audiences show their personality outside of the newsroom, revealing what it’s like behind the scenes, and having fun while doing it. Gen Z will also ask to see more primary sources and more disclosure of the stock holdings and political affiliations of journalists. Pulling back the curtain can be a win-win: Our job is to shed light on the truth.

While Gen Z isn’t a monolith, one commonality it shares is preferring different formats of news than older generations — think less traditional, more mobile, and more accessible. That’s OK: A nontraditional format makes information no less valuable, nor does it mean journalists should deviate from nuanced, fact-based reporting. We’ve already survived the decline of print newspapers and the migration from social platforms like Facebook to highly visual ones like TikTok. Even if a 15-second video doesn’t cover every detail of a story, it can be a gateway to reading that 2,000-word article.

It’s not that journalists aren’t delivering relevant information; young people turned out to vote in huge numbers in 2020. It’s that journalists must work to harness the power of the algorithms that work to fulfill viewers’ desires from the moment they create an account. Digital natives have trained these algorithms to give them exactly what they want, often content that reaffirms their existing beliefs. And Gen Z especially expects a “flawless” online experience.

For a generation that’s been inundated by information online, every piece of content can feel disposable. Smaller, more niche pieces of content allow journalists to capture this audience’s attention and time. Sure, not every TikTok will go viral (nor should we only aspire to that). But when Gen Z is intrigued, when they find that bite-sized piece of news they’re interested in, they will devour it.

Short-form content is the foundation of a viewer’s relationship with a journalist. One video is all it takes to start building trust with a viewer, who will recognize an engaging, personable journalist in future pieces of content. Even if that next post is outside of a viewer’s usual interests, they’ll be more likely to listen.

When consuming news on Instagram, Snapchat, and TikTok, those under 35 pay the most attention to internet personalities, according to a Reuters Institute for Journalism study. That leaves room for bad actors to spread misinformation. But there’s a lot of space for journalists to come in and deliver personalized news to young audiences, building trust with them along the way. Many young people form parasocial relationships with celebrities and influencers on social media, and they’ll want to feel that same sort of connection with journalists. Having a large online presence, however, comes with its difficulties — for instance, falling prey to the accidental amplification of vanity over the importance of the facts.

It’s time to redefine success when it comes to reaching young audiences. Strong reporting, subscriptions, and influence are still important. But in 2022, we must embrace innovation and take Gen Z seriously as news consumers.

Julia Munslow is a senior platform editor for the visual storytelling team at The Wall Street Journal.

In 2022, Gen Z will seek out a highly tailored news diet — and more — from media organizations.

While focusing on Gen Z content strategy over the past couple years, I learned that it’s a generation willing to demand more from any entity, including media.

Many companies, both inside and outside news, are trying to determine what Gen Z wants. After all, these digital natives, who have spent their lives on the internet, have significant spending power and “are on track to be the most well-educated generation yet.”

Gen Z values authenticity. They crave reality after growing up among scores of Photoshopped advertisements; they believe strongly in ethical consumption and value high-quality experiences. I believe they’ll demand these things of the news industry, and that it will lead to a call for radical transparency.

Journalists who’ve found success with young audiences show their personality outside of the newsroom, revealing what it’s like behind the scenes, and having fun while doing it. Gen Z will also ask to see more primary sources and more disclosure of the stock holdings and political affiliations of journalists. Pulling back the curtain can be a win-win: Our job is to shed light on the truth.

While Gen Z isn’t a monolith, one commonality it shares is preferring different formats of news than older generations — think less traditional, more mobile, and more accessible. That’s OK: A nontraditional format makes information no less valuable, nor does it mean journalists should deviate from nuanced, fact-based reporting. We’ve already survived the decline of print newspapers and the migration from social platforms like Facebook to highly visual ones like TikTok. Even if a 15-second video doesn’t cover every detail of a story, it can be a gateway to reading that 2,000-word article.

It’s not that journalists aren’t delivering relevant information; young people turned out to vote in huge numbers in 2020. It’s that journalists must work to harness the power of the algorithms that work to fulfill viewers’ desires from the moment they create an account. Digital natives have trained these algorithms to give them exactly what they want, often content that reaffirms their existing beliefs. And Gen Z especially expects a “flawless” online experience.

For a generation that’s been inundated by information online, every piece of content can feel disposable. Smaller, more niche pieces of content allow journalists to capture this audience’s attention and time. Sure, not every TikTok will go viral (nor should we only aspire to that). But when Gen Z is intrigued, when they find that bite-sized piece of news they’re interested in, they will devour it.

Short-form content is the foundation of a viewer’s relationship with a journalist. One video is all it takes to start building trust with a viewer, who will recognize an engaging, personable journalist in future pieces of content. Even if that next post is outside of a viewer’s usual interests, they’ll be more likely to listen.

When consuming news on Instagram, Snapchat, and TikTok, those under 35 pay the most attention to internet personalities, according to a Reuters Institute for Journalism study. That leaves room for bad actors to spread misinformation. But there’s a lot of space for journalists to come in and deliver personalized news to young audiences, building trust with them along the way. Many young people form parasocial relationships with celebrities and influencers on social media, and they’ll want to feel that same sort of connection with journalists. Having a large online presence, however, comes with its difficulties — for instance, falling prey to the accidental amplification of vanity over the importance of the facts.

It’s time to redefine success when it comes to reaching young audiences. Strong reporting, subscriptions, and influence are still important. But in 2022, we must embrace innovation and take Gen Z seriously as news consumers.

Julia Munslow is a senior platform editor for the visual storytelling team at The Wall Street Journal.

Jody Brannon

Andrew Freedman

Ariel Zirulnick

Matt Karolian

Janelle Salanga

Cristina Tardáguila

Michael W. Wagner

Joni Deutsch

A.J. Bauer

Sam Guzik

Kendra Pierre-Louis

John Davidow

Catalina Albeanu

Mike Rispoli

Izabella Kaminska

Cherian George

Matthew Pressman

Wilson Liévano

Rachel Glickhouse

Rasmus Kleis Nielsen

Millie Tran

Chicas Poderosas

Kristen Jeffers

j. Siguru Wahutu

Victor Pickard

Christina Shih

Matt DeRienzo

Jonas Kaiser

Whitney Phillips

James Green

Ståle Grut

David Skok

AX Mina

Mario García

Tamar Charney

Francesco Zaffarano

Amy Schmitz Weiss

Joshua P. Darr

Simon Galperin

Meena Thiruvengadam

Julia Munslow

Joe Amditis

Eric Nuzum

Daniel Eilemberg

Gordon Crovitz

Candace Amos

Burt Herman

Jesse Holcomb

David Cohn

Stefanie Murray

Cindy Royal

Anita Varma

Parker Molloy

Jim Friedlich

Laxmi Parthasarathy

Sarah Marshall

Stephen Fowler

Shannon McGregor & Carolyn Schmitt

Kristen Muller

Moreno Cruz Osório

Jessica Clark

Shalabh Upadhyay

Doris Truong

Simon Allison

Anthony Nadler

Sarah Stonbely

Errin Haines

Raney Aronson-Rath

Gonzalo del Peon

Robert Hernandez

Julia Angwin

Melody Kramer

Jennifer Brandel

Paul Cheung

S. Mitra Kalita

Megan McCarthy

Kathleen Searles & Rebekah Trumble

Gabe Schneider

Juleyka Lantigua

Joy Mayer

Jennifer Coogan

Anika Anand

Joanne McNeil

Jesenia De Moya Correa

Kerri Hoffman

Mandy Jenkins

Amara Aguilar

Brian Moritz

Tony Baranowski

Don Day

Larry Ryckman

Chase Davis

Mary Walter-Brown

Alice Antheaume

Nikki Usher

Richard Tofel

Tom Trewinnard

Zizi Papacharissi

Christoph Mergerson

Natalia Viana