Fixing journalism’s credit score to earn back audience trust

“As in banking, there are only so many times a journalistic outlet can misprice a story and suffer a proverbial default on it before readers begin to lose trust.”

This will be the year the mainstream media complex — specifically managers and editors — finally begins to understand the ramifications of losing their audience’s trust.

It’s a loss that transcends the Trump and fake news phenomena. Rather, it’s about corrupting forces to which journalists themselves are largely oblivious. Most of the blame, I think, lies with structural, economic, and bureaucratic forces that have come to underestimate editorial risks and misallocate resources in a bid to maximize returns from reach, digitalization, and standardization.

Such forces unwittingly favor — even in the most upstanding organizations — predictable clicks drawn from knee-jerk, and often erroneous, takes that ride the consensus wave, while sensationalizing content and narrowing the public debate spectrum. The result is an eschewing of contrarian quality reads that might be slower to come to market but are much harder to discredit over time because they have been properly researched, considered, and tested. It is simply safer to ride the consensus wave, even in the supposedly high-quality and deeply researched section of the media.

As in banking, there are only so many times a journalistic outlet can misprice a story and suffer a proverbial default before readers begin to lose trust in the publisher in question (such as when the story you’ve been pushing turns out not to be true or badly misinformed). In terms of abuse of public trust, today is analogous to the post-2008 era in banking. Eventually, eyeballs and subscriptions will flow to more credible competition. Indeed, the biggest reason they haven’t yet abandoned the mainstream in sizable volume is that a credible competitor that addresses most of these issues on an economically scaled basis doesn’t yet exist.

To date, most challengers have focused on addressing the symptoms — and not underlying causes — of media discontent. And so, challengers orient themselves towards ever more partisan offerings or those focused on giving a platform to voices rejected by the incumbent system.

Substack is the most prominent of these challengers. It’s carved out a reputation for itself as a neutral platform that is largely indifferent to the politics of any particular writer. Instead, it is happy to give shelter to mainstream journalistic defectors of all shapes, flavors, sizes, and inclinations.

While this is a step forward, it is not a long-lasting solution. This is because Substack’s platform fails to address the credit risk at the heart of the modern-day journalistic quagmire in an economically viable way. The platform’s gated nature and dependence on super-star names, meanwhile, poses editorial scaling challenges.

If journalistic reputations are to be salvaged in the age of disinformation, I believe an entirely new and open model of journalism must be created. It’s a model that will have to address the mispricing of credit at the heart of the trust issue in journalism. In order to work effectively, it will have to reorganize how information is distributed and valued across the internet. Only then can trust be rebuilt in the media system, and can journalism once again be turned into a force for positive-sum growth rather than division, polarization, and distrust.

In 2022, I hope to play a small role in bringing such a system about.

Izabella Kaminska is the outgoing editor of the Financial Times’ Alphaville blog.

This will be the year the mainstream media complex — specifically managers and editors — finally begins to understand the ramifications of losing their audience’s trust.

It’s a loss that transcends the Trump and fake news phenomena. Rather, it’s about corrupting forces to which journalists themselves are largely oblivious. Most of the blame, I think, lies with structural, economic, and bureaucratic forces that have come to underestimate editorial risks and misallocate resources in a bid to maximize returns from reach, digitalization, and standardization.

Such forces unwittingly favor — even in the most upstanding organizations — predictable clicks drawn from knee-jerk, and often erroneous, takes that ride the consensus wave, while sensationalizing content and narrowing the public debate spectrum. The result is an eschewing of contrarian quality reads that might be slower to come to market but are much harder to discredit over time because they have been properly researched, considered, and tested. It is simply safer to ride the consensus wave, even in the supposedly high-quality and deeply researched section of the media.

As in banking, there are only so many times a journalistic outlet can misprice a story and suffer a proverbial default before readers begin to lose trust in the publisher in question (such as when the story you’ve been pushing turns out not to be true or badly misinformed). In terms of abuse of public trust, today is analogous to the post-2008 era in banking. Eventually, eyeballs and subscriptions will flow to more credible competition. Indeed, the biggest reason they haven’t yet abandoned the mainstream in sizable volume is that a credible competitor that addresses most of these issues on an economically scaled basis doesn’t yet exist.

To date, most challengers have focused on addressing the symptoms — and not underlying causes — of media discontent. And so, challengers orient themselves towards ever more partisan offerings or those focused on giving a platform to voices rejected by the incumbent system.

Substack is the most prominent of these challengers. It’s carved out a reputation for itself as a neutral platform that is largely indifferent to the politics of any particular writer. Instead, it is happy to give shelter to mainstream journalistic defectors of all shapes, flavors, sizes, and inclinations.

While this is a step forward, it is not a long-lasting solution. This is because Substack’s platform fails to address the credit risk at the heart of the modern-day journalistic quagmire in an economically viable way. The platform’s gated nature and dependence on super-star names, meanwhile, poses editorial scaling challenges.

If journalistic reputations are to be salvaged in the age of disinformation, I believe an entirely new and open model of journalism must be created. It’s a model that will have to address the mispricing of credit at the heart of the trust issue in journalism. In order to work effectively, it will have to reorganize how information is distributed and valued across the internet. Only then can trust be rebuilt in the media system, and can journalism once again be turned into a force for positive-sum growth rather than division, polarization, and distrust.

In 2022, I hope to play a small role in bringing such a system about.

Izabella Kaminska is the outgoing editor of the Financial Times’ Alphaville blog.

David Skok

Stephen Fowler

Raney Aronson-Rath

Tamar Charney

Jody Brannon

Michael W. Wagner

Mike Rispoli

Izabella Kaminska

Gabe Schneider

Joe Amditis

Jennifer Coogan

Zizi Papacharissi

Tom Trewinnard

Shannon McGregor & Carolyn Schmitt

Cherian George

Nik Usher

Sarah Stonbely

Chicas Poderosas

Larry Ryckman

Francesco Zaffarano

Catalina Albeanu

Andrew Freedman

Chase Davis

j. Siguru Wahutu

Anika Anand

Amy Schmitz Weiss

Sarah Marshall

Laxmi Parthasarathy

Rasmus Kleis Nielsen

Rachel Glickhouse

Shalabh Upadhyay

Eric Nuzum

Don Day

Joy Mayer

Matthew Pressman

Jim Friedlich

Julia Munslow

John Davidow

Anita Varma

Ståle Grut

Kathleen Searles & Rebekah Trumble

Cristina Tardáguila

Anthony Nadler

Tony Baranowski

A.J. Bauer

Sam Guzik

Jesenia De Moya Correa

Natalia Viana

Melody Kramer

S. Mitra Kalita

Jessica Clark

Mary Walter-Brown

Matt DeRienzo

Gonzalo del Peon

James Green

Ariel Zirulnick

Simon Galperin

Burt Herman

Gordon Crovitz

Mario García

Whitney Phillips

Jennifer Brandel

Joanne McNeil

Amara Aguilar

Parker Molloy

Matt Karolian

Christina Shih

Moreno Cruz Osório

Wilson Liévano

Kerri Hoffman

Alice Antheaume

Megan McCarthy

Mandy Jenkins

David Cohn

Doris Truong

Christoph Mergerson

Cindy Royal

Juleyka Lantigua

Brian Moritz

Kendra Pierre-Louis

Joni Deutsch

Jesse Holcomb

Kristen Jeffers

James Salanga

Errin Haines

Simon Allison

Richard Tofel

Meena Thiruvengadam

Daniel Eilemberg

Millie Tran

Paul Cheung

Jonas Kaiser

Kristen Muller

AX Mina

Robert Hernandez

Julia Angwin

Stefanie Murray

Candace Amos

Victor Pickard

Joshua P. Darr